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New service - slow internet (almost nothing) and no reward card

Newbie
Posts: 1
Registered: ‎23-11-2020

New service - slow internet (almost nothing) and no reward card

1. I have ordered internet on 16th Nov. Everyday morning it is extremely slow even can't open Plusnet website. 

2. I have switched internet though broadbandchoice.co.uk on 2nd Nov however no email about the reward card even though the legitimate advertisement on Plusnet website while ordering it. I assume other customer also faced the similar issue.  

3. Since last 2 days I am trying to call customer service but no response even after 30 mins staying on call.