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New router not starting up

Posts: 1
Registered: ‎10-01-2018

New router not starting up

Im a brand new plusnet customer - i have just had my router installed, the engineer told me it would be working in 10 minutes, but its been over an hour and im still seeing a red light strip, and a red "b" shaped light - I have tried restarting etc 

Aspiring Pro
Posts: 214
Thanks: 34
Fixes: 2
Registered: ‎19-11-2017

Re: New router not starting up

Try a reset. Keep the reset pin pushed till you see orange and then release.

Some information here

If it doesn't help contact customer support if you don't want to wait for a reply.
Plusnet Help Team
Plusnet Help Team
Posts: 1,233
Thanks: 242
Fixes: 53
Registered: ‎22-01-2018

Re: New router not starting up

Hello elliegbrindle


I can see you have an active connection. Please let us know if you are still having any problems. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team