New router not starting up

[#1]

Im a brand new plusnet customer - i have just had my router installed, the engineer told me it would be working in 10 minutes, but its been over an hour and im still seeing a red light strip, and a red "b" shaped light - I have tried restarting etc 

[#2]

Try a reset. Keep the reset pin pushed till you see orange and then release.

Some information here
https://www.plus.net/help/broadband/

If it doesn't help contact customer support if you don't want to wait for a reply.

[Hello elliegbrindle]

Hello elliegbrindle

I can see you have an active connection. Please let us know if you are still having any problems.