New line profile
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: New line profile
New line profile
16-08-2013 11:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The router reports
DSL Type:ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8.128
Line Attenuation (Up/Down) [dB]: 16,5 / 25,5
SN Margin (Up/Down) [dB]: 31,0 / 16,9
I thought 992.5 is ADSL2+ and those stats suggest to me I should be capable of a much better speed
Re: New line profile
17-08-2013 12:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A good place to start is http://www.samknows.com/broadband/exchange_search. ; You find out what's available at your exchange there.
If I'm not mistaken you're looking for "21CN WBC status: enabled" in the BT Wholesale information section, for adsl2+
Re: New line profile
17-08-2013 8:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm new to PlusNet but not ADSL (I've been on ADSL2+ for years before) . I can see that sometimes when someone's connection is not set up correctly a forum Mod steps in and helps
Re: New line profile
17-08-2013 9:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As you have been provisioned on the wrong product I suggest phoning in or raising a ticket.
Alternatively wait until Monday when it should be picked up by a member of staff and sorted
Re: New line profile
17-08-2013 10:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New line profile
17-08-2013 10:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's a new line so all the speed estimation on purchase was completely thrown - the default seems to be ADSL1
One of the many automated "questions" I got was
Provisioning of your ADSL Account Information
Install diary status changed from Realm configured to Awaiting submission to the DSL supplier
Automatically set supplier product to WBC MAX8 mb/s (ADSL1 Annex A) Standard Stability, Auto Interleaving, 448kbit/s Upstream
and unlike some other posts I've seen no auto upgrade to ADSL2+
I raised a ticket but they just said because the exchange is 21CN that's what I would get - but, surprise surprise, I think I got just what they ordered
Re: New line profile
17-08-2013 10:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New line profile
18-08-2013 11:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
24 hrs later no change so another call today. As I suspected a full modify (to 21CN) was needed which takes a few days. This is what should have happened back when I raised the original ticket querying why I was being provisioned on ADSL1 (if your postcode is unknown the speed estimate is 0 or 1 or 2 Mb/s i.e. < 6Mb/s ---> ADSL1 provision).
Anyone else in the same boat not aware and not willing to spend ages doing all this chasing would be stuck on a slow connection (and I suspect many people are).
Re: New line profile
19-08-2013 3:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Let us know how it goes.
Re: New line profile
20-08-2013 10:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Upon upgrade to ADSL2+ the line sync'd at over 16M at 6dB margin and is now trying 18M at 3dB (28dB attn) so a good result really
The upload is still capped at 448K though
Re: New line profile
20-08-2013 1:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page