My switchover from Sky happened early this morning, I have changed the username and password in the router but it just will not authenticate, the line is synced it just fails at authentication.
We've only received notification of the phone completing, not the broadband yet. It's set for today but can complete any time up until midnight. If you like I can activate your account on our systems and that *might* allow you to connect, however it would also kick the billing off (1 month from today). Let me know if you want to give it a try.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Just to check you are using the correct broadband username - first part is same as first part of your plusnet email and password is the same as the one you use to log into plusnet site. Will show on the "welcome" email you got So username@plusnetdsl.net You can check you username by trying to sign in to the link at the bottom of my post and if there is any chance you have forgotten your password you can get a reminder www.plusnet/forgotpassword
Right, so the phone order has completed. At 8 minutes past midnight we received a notification of delay: 13/08/2015 00:08:00 Delay Received 101019 KCI-3 (Order Completed) Delayed in Processing.. Review On 17-08-2015 Completion Planned Date : 12/08/2015 In experience this is the last stage of the process and could complete any time up until the review date provided. Sorry it's not better news.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
This is unbelievable, this is the second activation in a month Openreach have screwed up leaving me with no bloody internet, they are so bloody incompetent.
