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New installation - red internet light

Bagpuss
Newbie
Posts: 1
Registered: ‎27-07-2020

New installation - red internet light

I'm having no luck in getting online with my new router. I've reset it twice but the internet light is constantly on red. I can't get through on the phone. Please will someone at Plus.net help?
2 REPLIES 2
Alex
Community Veteran
Posts: 4,974
Thanks: 749
Fixes: 12
Registered: ‎05-04-2007

Re: New installation - red internet light

Are you using a PlusNet Hub One?

Have PlusNet confirmed your service should be active now?

If so, try disconnecting everything from your line and see if the router performs any better from your master socket.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,184
Thanks: 462
Fixes: 126
Registered: ‎27-04-2007

Re: New installation - red internet light

Hi there, I've just checked your account and can see you've since got the router connected. 

 

I've just tried calling to make sure but I'll try again tomorrow. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team