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New install query
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New install query
02-01-2013 1:01 PM
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Phoneline and modem installed this morning for my FTTC connection. Pair quality test passed and VDSL test showed 80/20 should be possible
I've had word from Plusnet that the phone service is live but nothing about the broadband service. The router won't authenticate yet so I assume that there's a final step for Plusnet to complete?
Any ideas how long it will be before the service is up?
Thanks
I've had word from Plusnet that the phone service is live but nothing about the broadband service. The router won't authenticate yet so I assume that there's a final step for Plusnet to complete?
Any ideas how long it will be before the service is up?
Thanks
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Re: New install query
02-01-2013 1:34 PM
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More info:
Looking at the event log I see PPP CHAP Receive Challenge from pcl-ag06 (and similar)
Does this mean that the service is connected to Plusnet but that there is a password error?
Looking at the event log I see PPP CHAP Receive Challenge from pcl-ag06 (and similar)
Does this mean that the service is connected to Plusnet but that there is a password error?
Message 2 of 4
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Re: New install query
02-01-2013 1:41 PM
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Hi there,
We just needed to activate the account for you to allow you to authenticate. I've done that now so you should be able to get on.
Just give me a shout if you have any more problems.
Adam.
We just needed to activate the account for you to allow you to authenticate. I've done that now so you should be able to get on.
Just give me a shout if you have any more problems.
Adam.
Message 3 of 4
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Re: New install query
02-01-2013 2:55 PM
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Many thanks Adam - All up and running
Message 4 of 4
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