New fibre
Hi
Am posting here as I see PlusNet staff watch this forum, and this may be a simple fix. I had Fibre installed yesterday, and it's working OK. Have been doing some speed tests using the speed tester on the PlusNet site and am generally getting 6mbs both up and down. Not that great really
My ADSL generally managed 2mbs with a prevailing wind.
I have also done some speed tests on my iPhone, using OOKLA SpeedTest app. This is showing between 20-25mbs down and 7mbs up.
So, I'm a bit confused. Which is correct? The connection seems fast but not massively so. I saw some users had to have their profile changed at HQ to get the optimum out of the Fibre product. Does this apply to me?
Also worth mentioning - when the install was done the engineer mentioned there was a fault on our line. He said he'd fix it, 'but not now'. I wasn't there so couldn't grill him further...
Thanks for any help
Mark
Am posting here as I see PlusNet staff watch this forum, and this may be a simple fix. I had Fibre installed yesterday, and it's working OK. Have been doing some speed tests using the speed tester on the PlusNet site and am generally getting 6mbs both up and down. Not that great really
My ADSL generally managed 2mbs with a prevailing wind.
I have also done some speed tests on my iPhone, using OOKLA SpeedTest app. This is showing between 20-25mbs down and 7mbs up.
So, I'm a bit confused. Which is correct? The connection seems fast but not massively so. I saw some users had to have their profile changed at HQ to get the optimum out of the Fibre product. Does this apply to me?
Also worth mentioning - when the install was done the engineer mentioned there was a fault on our line. He said he'd fix it, 'but not now'. I wasn't there so couldn't grill him further...
Thanks for any help
Mark
Hi there,
I've just checked the account and the speed profile and all other necessary details are looking fine, diagnostics aren;t showing any obvious faults either.
I'd advise raising this over at http://faults.plus.net
I've just checked the account and the speed profile and all other necessary details are looking fine, diagnostics aren;t showing any obvious faults either.
I'd advise raising this over at http://faults.plus.net
