New fibre install

[#1]

No problem, give me a nudge if you need it checking again.

[#2]

Cheers Adam, will do
Any idea how long I should expect to wait to hear back? IE How long should it take for the next tests to be done?
Thanks

[#3]

Ideally we should see something back well within the next 24 hours however we do have to allow up to this time for the supplier to complete everything and make the details available. Once they've done this, our support team should drop an update surrounding the outcome to the ticket so we can explain the next steps.

[#4]

Sounds good, I'll leave it until Monday now.
Thanks Adam

[#5]

Adam, I know it's nowhere near 24 hours yet, but just thought I'd see if you guys had anything back before everyone disappears for the weekend

[#6]

We haven't had anything back just yet Mark,
Best to keep an eye on it over the weekend and see if anything turns up 

[#7]

Will do! Will give you a nudge on Monday if not

[#8]

Morning Adam, looks like this is gonna need another nudge please, heard nothing over the weekend

[#9]

Adam, when you get a second was wondering if I could get a copy of my latest radium graph to check for dropouts, and also an up to date screenshot of the line stats that Chris posted earlier so I can compare between before engineer visit and after?
Thanks

[#10]

Could someone have a look at my ticket please? Just put an update on there, not sure where we go next.
Basically the OR guy spent 2 hours trying to work out where the issue was, line showed no faults but he agreed there is an issue on the d-side but he cant investigate it, mentioned a BOOST engineer might be able to trace back to the cab and replaace old cabling / joints, is this something plusnet could arrange? And would it be of any cost to me?
Thanks