New fibre install
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New fibre install
29-07-2014 3:45 PM
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Just had fibre installed, we're only getting 5Meg up and 50 down (which I can live with) however the openreach guy even said the download is a bit low but didn't say what could be done about it.
Would someone be able to have a look at my line see if there's anything we could do to squeeze a bit more out the line?
Thanks
Re: New fibre install
29-07-2014 4:05 PM
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Can you restart your Plusnet Router please to see if things are any better please?
Re: New fibre install
29-07-2014 4:06 PM
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http://www.speedtest.net/my-result/3655244066
Re: New fibre install
29-07-2014 4:11 PM
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Re: New fibre install
29-07-2014 4:16 PM
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However there's definitely something not right with the upload by the looks of it.
Re: New fibre install
29-07-2014 4:35 PM
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You can do this at http://faults.plus.net
Re: New fibre install
29-07-2014 4:41 PM
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As for the download, is it just a case of waiting to see what DLM thinks of the line and updates it? By any chance could you attach the line statistics for the line? Thanks
Re: New fibre install
29-07-2014 4:55 PM
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Also, please ignore a ticket I created on your account a few minutes ago, I've since closed it!
Re: New fibre install
29-07-2014 4:57 PM
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According to the ticket it's been raised with supplier (I assume openreach)
Test Result: Fail - Fault located in local network
Description: FAULT - Battery Contact
From past experience this could be a wet joint or something?
Re: New fibre install
29-07-2014 5:02 PM
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Re: New fibre install
29-07-2014 5:12 PM
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I'll wait to hear back from you guys, thanks Chris
Re: New fibre install
30-07-2014 9:00 AM
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Cheers
Re: New fibre install
30-07-2014 9:15 AM
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Re: New fibre install
30-07-2014 9:19 AM
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Re: New fibre install
30-07-2014 9:25 AM
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