New fibre install - speed drop
Hello Dan,
Thank you for your message. I didn't run any speed tests last night as I lost track of time watching the football
However, I have just run one now and the throughput is on the up again, but the sync speed is falling. TBB graph looks ok (to me) at least.
I can run some speed tests tonight to see if the throughput issue returns again.
Thanks,
Greg
Thank you for your message. I didn't run any speed tests last night as I lost track of time watching the football
However, I have just run one now and the throughput is on the up again, but the sync speed is falling. TBB graph looks ok (to me) at least.
I can run some speed tests tonight to see if the throughput issue returns again.
Thanks,
Greg
Hello Dan,
Sadly I once again forgot, last night, until just after midnight to grab some speedtests, although this did still show a drop in throughput, which appears to have recovered this morning. I have attached all the speedtests I have done since my last post.
IP profile is unchanged.
TBB graph looks ok too, although could be a little better:
I'll try and grab some tests tonight at around 8pm to see what throughput is like then.
Thanks,
Greg
Sadly I once again forgot, last night, until just after midnight to grab some speedtests, although this did still show a drop in throughput, which appears to have recovered this morning. I have attached all the speedtests I have done since my last post.
IP profile is unchanged.
TBB graph looks ok too, although could be a little better:
I'll try and grab some tests tonight at around 8pm to see what throughput is like then.
Thanks,
Greg
So, the engineer went and visited the cabinet, where he still is tidying up various joints and connections that he said he wasn't happy with, rang me and told me he had got my internet back, and was told the connection was back up. So I did a test, and lo and behold it is back to the speed I used to have 6 months ago. Current profile speed is 77.43mbps. So why on Earth has it taken 6 months and lots of pushing and phone calls and lots of toing and froing to get this sorted? There was a reluctance by BTW to do any sort of work as the magic box flashed up green ticks, so 'all is well' seemed to be the prevailing attitude. It is sad to see that even when technology is at fault, technology is used to try and diagnose that fault. There is a lack of willingness to roll up ones sleeves and get hands dirty to investigate if their really is a problem, and the magic box, perhaps, could be wrong.
It seems then, that the root cause of this problem was a faulty port, and I dare say that the only reason my speeds have gone back to what they were is because of the total failure of that port over the weekend and me needing to be swapped to another port on the cab. Luckily there were a couple left. So was the port faulty all along? Who knows as BTW weren't willing to try that.
I also want to thank Dan for his help and persistence, as he has also been of the opinion that the speed drop seemed excessive, given that I previously had this speed when first joining. Who knows if it will stay where it is, but so far the TBB graph looks clean and latency is reduced from where it was. I couldn't accept that a 20mbps loss instantly was a result of crosstalk. I expected a ratcheting down until stability was achieved. Who knows if this speed is here to stay, time will tell. But suffice to say I will be keeping an eye on it. It's just disappointing that this was raised in February and it is now August.
I would also appreciate someone giving my PN profile a kick, as that doesn't match my shiny new BTW one.
I will check back in if anything changes...
It seems then, that the root cause of this problem was a faulty port, and I dare say that the only reason my speeds have gone back to what they were is because of the total failure of that port over the weekend and me needing to be swapped to another port on the cab. Luckily there were a couple left. So was the port faulty all along? Who knows as BTW weren't willing to try that.
I also want to thank Dan for his help and persistence, as he has also been of the opinion that the speed drop seemed excessive, given that I previously had this speed when first joining. Who knows if it will stay where it is, but so far the TBB graph looks clean and latency is reduced from where it was. I couldn't accept that a 20mbps loss instantly was a result of crosstalk. I expected a ratcheting down until stability was achieved. Who knows if this speed is here to stay, time will tell. But suffice to say I will be keeping an eye on it. It's just disappointing that this was raised in February and it is now August.
I would also appreciate someone giving my PN profile a kick, as that doesn't match my shiny new BTW one.
I will check back in if anything changes...
Thanks Adam, although it looks like I may have spoken too soon. I don't know what checks you performed on the line, but it lost sync around that time, and has now dropped 10mb. There was no apparent reason for it to drop otherwise. Unfortunately if that was the reason it dropped, it didn't have a chance to stabilise at the higher speed. There was no packet loss etc. Now my TBB graph is showing very minor packet loss at the 'new' speed of 67.19mbps. 10mbps in one hit is a lot, and I would like to know if these checks caused a re-sync, as I have bnattling for months to get somewhere closer to the speed I had.
I must also say that the throughout is pretty poor too. Nowhere near the profile speeds. Looks like this is never going to end...
I have provided two screenshots, one before and one after the re-sync.
Thank you.
I must also say that the throughout is pretty poor too. Nowhere near the profile speeds. Looks like this is never going to end...
I have provided two screenshots, one before and one after the re-sync.
Thank you.
Having been monitoring the connection last night following the 'repair' I note that it is performing pretty poorly. Despite syncing at 67mbps, it struggles to get into the 40, let alone any faster. I suspect this is a result of the sustained packet loss I am experiencing. You will see, and I find it particularly interesting, that prior to the resync that dropped speed 10mbps, there was NO PACKET LOSS at all. The DLM clearly has no idea what it's doing. Those who have been following this thread will know that I experienced sustained packet loss previously. So it appears we are going round in circles, and I am reaching the end of my tether with this.
I have attached a whole raft of speedtests and also my TBB graph.
As a side note, if you do complain to OFCOM, believe it or not they DO NOT investigate, so don't waste your time. You need to go through PlusNet's accredited ADR (Alternative Dispute Resolution. They have to tell you who this is when you ask, so take that route.
As this has been ongoing for 6 MONTHS, I would like a call from someone at PlusNet to explain what the next steps are, and provide details of when a resolution can be reached. There is clearly still an issue, and no amount of plugging in diagnostic tools is going to fix it. Someone has to go old school and get their hands dirty. Sorry chaps, time to dig up the road.
Oh and if someone calls me, PLEASE use the contact info I provided on the ticket. I am fed up with that being ignored. I provide it for a reason.
I have attached a whole raft of speedtests and also my TBB graph.
As a side note, if you do complain to OFCOM, believe it or not they DO NOT investigate, so don't waste your time. You need to go through PlusNet's accredited ADR (Alternative Dispute Resolution. They have to tell you who this is when you ask, so take that route.
As this has been ongoing for 6 MONTHS, I would like a call from someone at PlusNet to explain what the next steps are, and provide details of when a resolution can be reached. There is clearly still an issue, and no amount of plugging in diagnostic tools is going to fix it. Someone has to go old school and get their hands dirty. Sorry chaps, time to dig up the road.
Oh and if someone calls me, PLEASE use the contact info I provided on the ticket. I am fed up with that being ignored. I provide it for a reason.
Thanks for the response Adam. Please don't get me started on the whole 'acceptable speeds' shenanigans again - I have been disputing this for months as the estimates were lowered after I signed up, which strictly speaking is bordering on using a false instrument to enter into a contract, which is not good. Perhaps you should speak to Dan who has been dealing with this for months...
Another engineer - great They really won't do anything. The only reason something got done this last time is because the line died. I'm not sure they even care after the box says it's all passing. Perhaps I should buy a pigeon.
Wednesday morning please, and this seriously most positively better fix it. 6 Months in to a problem, please...
Another engineer - great
They really won't do anything. The only reason something got done this last time is because the line died. I'm not sure they even care after the box says it's all passing. Perhaps I should buy a pigeon.Wednesday morning please, and this seriously most positively better fix it. 6 Months in to a problem, please...