Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
New fibre install - Only achieving half estimated speed
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: New fibre install - Only achieving half estima...
New fibre install - Only achieving half estimated speed
10-06-2013 12:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Had my fibre installed on Friday only a week after ordering. Very impressed.
Only problem is the speed so far at less than half the estimate of 69 Mbps. Will this sort itself out or does it need help?
I did read that sometimes the wrong product can be supplied in error.
Details from Plusnet MemberCentre:
Estimated line speed:
69Mb (Accurate to within +/- 1Mbit) - Checked on 2013-05-30 21:04:25
Current line speed:
78 Mb
Results of BT test:
Download speed achieved during the test was - 31.66 Mbps
Additional Information:
IP Profile for your line is - 77.44 Mbps
Upload speed achieved during the test was - 10.11Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Only problem is the speed so far at less than half the estimate of 69 Mbps. Will this sort itself out or does it need help?
I did read that sometimes the wrong product can be supplied in error.
Details from Plusnet MemberCentre:
Estimated line speed:
69Mb (Accurate to within +/- 1Mbit) - Checked on 2013-05-30 21:04:25
Current line speed:
78 Mb
Results of BT test:
Download speed achieved during the test was - 31.66 Mbps
Additional Information:
IP Profile for your line is - 77.44 Mbps
Upload speed achieved during the test was - 10.11Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Message 1 of 3
(793 Views)
2 REPLIES 2
Re: New fibre install - Only achieving half estimated speed
10-06-2013 1:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
It should do, though your profiles on BTs side and on ours are matching (I've bumped our side down from 78000 to 77400 to make sure) so I'm not sure what's causing the slowdown there. If it doesn't pick up over the next few days raise a fault at http://faults.plus.net and we'll get it investigated for you.
It should do, though your profiles on BTs side and on ours are matching (I've bumped our side down from 78000 to 77400 to make sure) so I'm not sure what's causing the slowdown there. If it doesn't pick up over the next few days raise a fault at http://faults.plus.net and we'll get it investigated for you.
Message 2 of 3
(385 Views)
Re: New fibre install - Only achieving half estimated speed
10-06-2013 2:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK, thanks
Message 3 of 3
(385 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: New fibre install - Only achieving half estima...