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New customer set up

rachelrooney
Newbie
Posts: 2
Registered: ‎22-09-2020

New customer set up

Hello,

I am a new customer and received an email last night stating my home broadband was ready to use. We have set up the router this morning however get an orange power line and flashing red button. Have tried resetting to no avail. Can anyone suggest anything? 

Rachel 

3 REPLIES 3
Baldrick1
Seasoned Hero
Posts: 7,376
Thanks: 3,295
Fixes: 226
Registered: ‎30-06-2016

Re: New customer set up

@rachelrooney  Welcome to the forum.

When you say that you received an email 'last night' was it after midnight?

Plusnet tend to send these emails out early in the morning of the 'go live day' but fail to mention that it can be up until midnight before the service is fully activated. So if the message came early today then you will need to give it at least today before worrying.

 

rachelrooney
Newbie
Posts: 2
Registered: ‎22-09-2020

Re: New customer set up

Hello, thanks for the response!

I received the email at 11pm yesterday - should I assume I need to wait until after midnight tonight to try again?

Baldrick1
Seasoned Hero
Posts: 7,376
Thanks: 3,295
Fixes: 226
Registered: ‎30-06-2016

Re: New customer set up

@rachelrooney 

I would, if it's not up tomorrow morning try a hub reset by pushing a paperclip or similar into the reset hole, keep the switch closed for at least 20 seconds. Leave it a quarter of an hour and see if it comes to life. If it's still not connected then something has gone wrong or got delayed.