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New customer set up no clear communication

pb123
Dabbler
Posts: 20
Thanks: 1
Registered: ‎05-09-2014

New customer set up no clear communication

‎22-09-2014 6:24 PM

I have been told that my installation is on 23 sept but totally unclear if and when an engineer is coming and/or what I have to do?.
Poor communication. What is meant to happen!
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khile
Grafter
Posts: 49
Registered: ‎22-09-2014

Re: New customer set up no clear communication

‎22-09-2014 8:33 PM

Hi we have all been here in switching back to plusnet after a few bad years with EE by anyway
When you ordered Broadband did you select a AM slot or a PM slot
AM (8am to 1pm) or PM (1pm to 6pm)
now if you have had fibre installed in the past (another isp) an engineer will not need to visit your property and can carry out all work from the exchange 
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JTaylor
Grafter
Posts: 93
Registered: ‎18-08-2014

Re: New customer set up no clear communication

‎25-09-2014 9:08 AM

Hi pb123
I've just checked over your account and it looks as if you're now all connected!
Seems we've got a bit more work to do on your phone line but our Provisioning Team are already aware and will be in touch.
Thanks for your patience.
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