New customer ,connected today ,cannot access any web sites?
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10-07-2017 9:57 PM
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Fixed! Go to the fix.
Re: New customer ,connected today ,cannot access any web sites?
10-07-2017 10:23 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Re: New customer ,connected today ,cannot access any web sites?
11-07-2017 5:35 AM
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Re: New customer ,connected today ,cannot access any web sites?
11-07-2017 10:49 AM
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If you're NOT USING a PN Hub One router try changing your DNS settings to Googles:
8.8.8.8
8.8.4.4
If you are using a Hub One you'll have to change DNS on each device, assuming change works
on first one you change
Re: New customer ,connected today ,cannot access any web sites?
11-07-2017 12:45 PM - edited 11-07-2017 12:47 PM
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I've had no internet connection from last night to just a few minutes ago . My router was okay but there was some problem with DNS translation of website addresses (whatever that means). I live in North West London so maybe its a local exchange issue.
Would be nice if Plusnet actually took some time to notify their customers about problems with DNS servers rather than leaving us all in the dark!!!!!
Re: New customer ,connected today ,cannot access any web sites?
11-07-2017 2:25 PM
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Hi Stu1000
I can see that your service is active but there seems to be a problem with the router which isn't authenticating properly. You should be able to resolve that with a factory reset: https://www.plus.net/help/broadband/router-user-guides/#article-content please keep us posted.
AILSAFE01 The DNS error sounds like a standard error that you'd see if you were disconnected from the internet entirely. Do let us know if that becomes an issue again.
Re: New customer ,connected today ,cannot access any web sites?
11-07-2017 2:26 PM
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Re: New customer ,connected today ,cannot access any web sites?
11-07-2017 3:52 PM
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11-07-2017 4:56 PM
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Re: New customer ,connected today ,cannot access any web sites?
11-07-2017 7:35 PM
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Re: New customer ,connected today ,cannot access any web sites?
11-07-2017 7:48 PM
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