New customer ,connected today ,cannot access any web sites?
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10-07-2017 9:57 PM
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Fixed! Go to the fix.
Re: New customer ,connected today ,cannot access any web sites?
10-07-2017 10:23 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: New customer ,connected today ,cannot access any web sites?
11-07-2017 5:35 AM
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Re: New customer ,connected today ,cannot access any web sites?
11-07-2017 10:49 AM
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If you're NOT USING a PN Hub One router try changing your DNS settings to Googles:
8.8.8.8
8.8.4.4
If you are using a Hub One you'll have to change DNS on each device, assuming change works
on first one you change
Re: New customer ,connected today ,cannot access any web sites?
11-07-2017 12:45 PM - edited 11-07-2017 12:47 PM
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I've had no internet connection from last night to just a few minutes ago . My router was okay but there was some problem with DNS translation of website addresses (whatever that means). I live in North West London so maybe its a local exchange issue.
Would be nice if Plusnet actually took some time to notify their customers about problems with DNS servers rather than leaving us all in the dark!!!!!
Re: New customer ,connected today ,cannot access any web sites?
11-07-2017 2:25 PM
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Hi Stu1000
I can see that your service is active but there seems to be a problem with the router which isn't authenticating properly. You should be able to resolve that with a factory reset: https://www.plus.net/help/broadband/router-user-guides/#article-content please keep us posted.
AILSAFE01 The DNS error sounds like a standard error that you'd see if you were disconnected from the internet entirely. Do let us know if that becomes an issue again.
Re: New customer ,connected today ,cannot access any web sites?
11-07-2017 2:26 PM
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Re: New customer ,connected today ,cannot access any web sites?
11-07-2017 3:52 PM
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11-07-2017 4:56 PM
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Re: New customer ,connected today ,cannot access any web sites?
11-07-2017 7:35 PM
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Re: New customer ,connected today ,cannot access any web sites?
11-07-2017 7:48 PM
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