New customer cannot connect to internet
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New customer cannot connect to internet
12-03-2018 9:27 PM
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Thanks
Andy
Re: New customer cannot connect to internet
12-03-2018 9:34 PM - edited 12-03-2018 9:35 PM
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Check the Router log in details correspond with those supplied to you by PN. If it's PN's Hub One
router that should be set automatically for you. It's NOT "SETUP@" but your username@ etc.
Check troubleshooting link below too if necessary.
Re: New customer cannot connect to internet
13-03-2018 4:44 AM
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Re: New customer cannot connect to internet
13-03-2018 2:14 PM
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HI @Crawfy99 sorry to hear you was having issues.
You look to have an active connection now, is everything OK your end?
Re: New customer cannot connect to internet
14-03-2018 10:08 AM
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@LaurenB wrote:
You look to have an active connection now, is everything OK your end?
Is that "active" solely in the context of you can see an active RAS session (which might have been attained by a manual change to the router settings) or consequential to fixing whatever was in habiting auto-configuration? has the user's router serial number registration been verified?
A warm welcome to the forums. Which router are you using please? Did you attempt to connect the router BEFORE being advised that the service was active?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: New customer cannot connect to internet
14-03-2018 12:08 PM
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Re: New customer cannot connect to internet
14-03-2018 3:09 PM
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