New customer/broadband not activated
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- New customer/broadband not activated
New customer/broadband not activated
on 05-12-2018 8:28 AM - last edited on 05-12-2018 6:41 PM by Strat
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hello,
I switched from Sky. Broadband only(nophone, TV) before and after. Last evening I received SMS saying broadband is live. I unplugged Sky router and microfilter and plug Plusnet ones to the master socket. Turn on and wait. The Broadband light is always flashing even after several reboots .
Can you help?
I don't have a fixed phone set at home. I am away on the day for work.
My account user name is [Removed]
Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see)..
Re: New customer/broadband not activated
05-12-2018 5:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear you're having issues getting online.
We've tried to test your line however it's saying that you're currently on the phone which is preventing us from investigating further.
Can you confirm if you're on the phone at the moment?
Re: New customer/broadband not activated
05-12-2018 7:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It was connected to Plusnet router. I have now unplugged the line from the master socket. So that the line should not be busy. Could you test again? Thanks.
Re: New customer/broadband not activated
06-12-2018 1:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you.
Re: New customer/broadband not activated
06-12-2018 3:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us.
We've retested the line and it's now showing a external issue
This has been raised and you can view the details by going here
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- New customer/broadband not activated