New customer - Speed problem
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New customer - Speed problem
29-04-2010 9:41 AM
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I am new to Plusnet and have a problem with my connection speed. Lots of websites are timing out or not loading at all. My router is telling me that my downstream connection speed is 803kbs but my results from http://www.speedtester.bt.com/ are:
Download speedachieved during the test was - 249 Kbps
For your connection, the acceptable range of speedsis 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :800 Kbps(DOWN-STREAM), 400 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.24:25.3:65.46 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
I was with Supanet a few months ago and was getting a connection of around 1024kbs. Can somebody please take a look?
Thanks
Lee
Re: New customer - Speed problem
29-04-2010 9:44 AM
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Lee
Re: New customer - Speed problem
29-04-2010 9:44 AM
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Can you post your router stats - noise margin, attenuation and speeds
When you say the master socket - was this the test socket and if not can you try that
Re: New customer - Speed problem
29-04-2010 9:56 AM
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Connection Speed 803 kbps 402 kbps
Line Attenuation 77.0 db 44.5 db
Noise Margin 6.7 db 3.7 db
The socket says it's a ADSL v1.0 - I just checked and it doesn't have a test socket.
Thanks
Lee
Re: New customer - Speed problem
29-04-2010 10:02 AM
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The only chance you would have of getting better speeds would be to go onto a fixed rate product (1Mbps) but I have a nasty feeling that the BT systems won't let you do it.
Re: New customer - Speed problem
29-04-2010 10:05 AM
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I had 1024kbs download speed with Supanet so I hope I can get the same with Plusnet.
Re: New customer - Speed problem
29-04-2010 10:16 AM
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Re: New customer - Speed problem
29-04-2010 10:21 AM
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I suspect it'd be worth moving you from the up to 20Mb ADSL2 product back to the up to 8Mb across the same 21CN network as the line management is less severe - this should stabilise the connection and allow you faster speeds. If you're happy to go ahead with this please let us know - alternatively we can raise and chase the intermittent connection fault you've raised and see how that affects things?
Re: New customer - Speed problem
29-04-2010 11:09 AM
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Thanks
Lee
Re: New customer - Speed problem
29-04-2010 11:46 AM
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Thanks
Lee
Re: New customer - Speed problem
29-04-2010 1:12 PM
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Please let us know if it helps, thanks.
Re: New customer - Speed problem
29-04-2010 2:55 PM
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I was under the impression that ADSL2 offered speed improvements for users on long lins as unlike ADSL max it can use just 1 bit in a bin.
Re: New customer - Speed problem
01-05-2010 4:24 PM
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I would just like an ADSL service I can actually use -
Re: New customer - Speed problem
01-05-2010 5:01 PM
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I really feel like I am being fobbed off by the support guys. Have been told to wait 24 hours then switch my router off/on and see if it makes a difference. If not call back and a speed fault will be raised which could take another 48 hours for BTOR to look into.
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