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New contract --- no speed??!

Posts: 14
Registered: ‎18-03-2016

New contract --- no speed??!

HI all, just took out a new contract after being a plusnet cusomer. The new contract is exactly the same as the old one (just dearer--what a suprise), anyways for the last 18 months  i have had a reasonable 17.5mbps for my money but since i have renewed with them my speed has dropeed down to a useless 0.7mbps. I have tried contacting them to no avail, so before i escalate it to the ombudsman has any1 any ideas why the speed has dropped to almost nothing? any help greatly appreciated

Plusnet Help Team
Plusnet Help Team
Posts: 13,817
Thanks: 271
Fixes: 78
Registered: ‎27-04-2007

Re: New contract --- no speed??!

Hi there,


I'm sorry to see that there's a problem with this.


I've been running checks on your account and diagnostic line tests, neither of which indicate a problem with your connection.


I assume you connect to broadband over WiFi? If so I would definitely follow the troubleshooting checks here as your next step:

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team