New contract --- no speed??!
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- New contract --- no speed??!
New contract --- no speed??!
25-08-2017 10:11 AM
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HI all, just took out a new contract after being a plusnet cusomer. The new contract is exactly the same as the old one (just dearer--what a suprise), anyways for the last 18 months i have had a reasonable 17.5mbps for my money but since i have renewed with them my speed has dropeed down to a useless 0.7mbps. I have tried contacting them to no avail, so before i escalate it to the ombudsman has any1 any ideas why the speed has dropped to almost nothing? any help greatly appreciated
Re: New contract --- no speed??!
28-08-2017 1:49 PM
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Hi there,
I'm sorry to see that there's a problem with this.
I've been running checks on your account and diagnostic line tests, neither of which indicate a problem with your connection.
I assume you connect to broadband over WiFi? If so I would definitely follow the troubleshooting checks here as your next step: https://goo.gl/OwfjxM
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- New contract --- no speed??!