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New Wifi No Websites Loading

Adam683
Newbie
Posts: 1
Registered: ‎02-12-2021

New Wifi No Websites Loading

We’ve recently switched to Plus Net and our internet activation day was today. Everything is all set up. The problem we’re having is that no websites are loading. The only website that seems to be working at the moment is YouTube, any help would be appreciated 

 

thanks in advance 

6 REPLIES 6
jab1
Legend
Posts: 17,032
Thanks: 5,453
Fixes: 254
Registered: ‎24-02-2012

Re: New Wifi No Websites Loading

@Adam683 Welcome to the forums. If your activation day is today (02/12/21) then it can take up to midnight for all the systems to mesh together. I find it strange that you can get YT but nothing else? To check how far you have progressed, what colour are the lights on your Huub, and is it possible to post a screenshot of your Hubs Help Desk?

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: New Wifi No Websites Loading

Thanks for your post @Adam683 and welcome to our Community Forums.

I'm sorry to see you're having issues with getting online.

Can you private message me your account username so I can take a look into this for you?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
rapheal21
Newbie
Posts: 1
Registered: ‎12-01-2022

Re: New Wifi No Websites Loading

hey,

I will suggest you check your browser or try different browsers. I hope there will be no more issues.

 

thanks!

bmc
Hero
Posts: 3,252
Thanks: 1,029
Fixes: 49
Registered: ‎28-02-2017

Re: New Wifi No Websites Loading

@Adam683 

Daft suggestion time - have you changed your WiFi credentials to PlusNet

 

Brian

Mustrum
Community Veteran
Posts: 3,559
Thanks: 1,056
Fixes: 77
Registered: ‎13-08-2015

Re: New Wifi No Websites Loading


@bmc  I think you may be close to 6 weeks late to the party!

bmc
Hero
Posts: 3,252
Thanks: 1,029
Fixes: 49
Registered: ‎28-02-2017

Re: New Wifi No Websites Loading

@Mustrum 

Indeed, I would now agree. I didn't look at dates.

 

Brian