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[#1]

Just ordered fibre on the 28th March (Last wednesday) i have had 2 identical letters stating the same information but nothing to do with go live date etc , how long does it take to move from BT Infinity to Plusnet Fibe ? , MAC key was accepted ok and i know we have just had a long bank holiday but could someone have a look to see if the order is moving along ok?

[#2]

Hi there and welcome aboard!

Separately to the phone order it should take around a week for the migration to go through. It looks like we're waiting for the transfer of phone services to go through first of all.
I can't see a date for that set at the moment but that should be no cause for alarm, I'll make sure someone on our provisioning team checks that all the same.
Adam
EDIT:
Just checking over this with a colleague now, I'll get back to you with an update about your order as quickly as I can.

[#3]

FYI we've had to do a little manual work to move things along with your order we've added an update to ticket 67898331.
Adam

[#4]

Hi _Adam_Walker_
What seems to be the problem with the order ? this appointment that has been booked is this an engineers appointment (home visit) or a date for the fibre work to be completed? as its unclear whats happening now.
Mark

[#5]

Hi there,
As it's a migration an engineer shouldn't need to go out but let me double check.
EDIT: Just confirmed. No engineer visit is needed.