New Router not accepting password/username
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New Router not accepting password/username
25-11-2009 2:36 PM
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I just upgraded to the ADSL2+ Premium package from an old ADSL one and bourght a new router : ZyXEL P-660HN-F1Z, ADSL2+ Modem Router.
When connected it runs through the setup and finds the PC and the DSL connection but when I enter my Plusnet username and password it says that one of them is wrong. I have checked and double checked that these are correct but it wont play ball.
I'm putting the username as myusername"AT"plusdel.net (obviously I dont write in "myusername" or "AT") and my correct password but it doesn't like it.
It also asks me to enter all the connection details manually because it cant do it automatically although it says that PPPoA connections it should be able to. I'm using all the connection details from my original line which was about 3 years ago.
I run Window 7 Premium on a few different spe'd PCs...this is all on a wired network at the moment.
Any pointers would be greatly appreciated.
Re: New Router not accepting password/username
25-11-2009 2:39 PM
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Re: New Router not accepting password/username
25-11-2009 2:39 PM
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Re: New Router not accepting password/username
25-11-2009 5:10 PM
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I have tried username@plusdsl.net
Re: New Router not accepting password/username
25-11-2009 5:20 PM
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It does look as though it is locked to a particular ISP who detect your username and password from an LLU connection addess.
Re: New Router not accepting password/username
25-11-2009 5:36 PM
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Quote I have checked and double checked that these are correct but it wont play ball.
I presume you've checked your username & password are correct by logging in to the Plusnet portal member centre https://portal.plus.net/index_nlp.html?home=membercentretop , that uses the same username ( without the @plusdsl.net though ) and password as your adsl connection.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New Router not accepting password/username
25-11-2009 5:45 PM
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Re: New Router not accepting password/username
26-11-2009 9:59 AM
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Oldjim: Yes I was posting from my work address...which brings me onto a new question:
When I login from work (IE6) then go to the forums they are already logged in but from home (FF3 and IE8) I cannot get onto the forums, I can login to my account but it wont stay logged in when I go to the forums. Furthermore it wont accept my password when I try to login to the forums when at home...
Any ideas?
Re: New Router not accepting password/username
26-11-2009 11:11 AM
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