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New Router Disconnects daily

Kingstonhouse
Newbie
Posts: 1
Registered: ‎21-09-2018

New Router Disconnects daily

Hi,
We joined/got our connection to Plusnet last week. Our router disconnects every day. Every day when I get home from work, I have to go to 192.168.1.254, log in to the router and log in to my account. The Internet then works just fine until the next day.

Would anyone be able to help end this problem?
2 REPLIES 2
Gel
All Star
Posts: 2,035
Thanks: 235
Fixes: 24
Registered: ‎02-08-2007
Jubby
Plusnet Help Team
Plusnet Help Team
Posts: 626
Thanks: 115
Fixes: 31
Registered: ‎06-08-2018

Re: New Router Disconnects daily

Hi @Kingstonhouse

Please accept my apologies for the issue with your service.

I can see that since a member of our team made some administrative changes to your account, the connection has remained stable for almost 72 hours and it's also operating within the estimated speed.

Please continue to monitor the service and if you experience any further issues let us know.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional