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New Plusnet Value

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jono
Rising Star
Posts: 247
Thanks: 3
Fixes: 1
Registered: ‎24-01-2008

Re: New Plusnet Value

Hi James, I received an email this morning saying product change complete but the price is £14-65 as here
Your product change is now complete, here are the details:

This is your account type, monthly subscription and contract length. Broadband Product Plusnet Value
Monthly Subscription £14.65
Contract Contract: 18 Months
You contract will end on 29-09-2010.
Could you clarify please should be £5-99, i have just looked at my account and it says £11-99.
regards
jono
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: New Plusnet Value

Hi Jon,
It looks very much like you're going to be billed £5.99 today, so I'm not entirely sure where the £14.65 is coming from apart from the fact that it's your old product price.
I've moved you onto a 12 month contract.
jono
Rising Star
Posts: 247
Thanks: 3
Fixes: 1
Registered: ‎24-01-2008

Re: New Plusnet Value

hi James, just come in and I received a billing invoice notification and they debited £5-99 so that's OK, thanks for changing to 12 months , i don't understand why £14.65 but not worrying about it.
thanks for the Help
jono