New Fibre install went from good to bad
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New Fibre install went from good to bad
09-05-2013 7:52 PM
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Im a new plusnet customer, Had my plusnet fibre installed yesterday and straight away I was really impressed with my 70mb down 16mb up but today after running a speed check my downstream is now only 18mb! My upload has stayed the same at around the 16mb mark. My billion router is showing the current connection as being up for over 24hrs now so there doesn't appear to have been a re sync.
Just curious to know why my download speed would have dropped so much in under 24 hrs?
Hope someone may be able to advise
Thnks
Liam
Re: New Fibre install went from good to bad
09-05-2013 8:08 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: New Fibre install went from good to bad
09-05-2013 8:37 PM
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I only ever use wired connections mate, just ran another speed test and got 55mb down and 17mb up. I checked on the bt speed test as well and went through the diagnostic test which showed that I was on the 77mb down IP profile and the 20mb up profile
Thanks for your kind response as well much appreciated. One thing I would like to add is just how good PlusNet customer service is! From the day I ordered to the install day I have had text after text and lots of emails keeping me in the loop of what is going on, the service so far has been 1st class
Re: New Fibre install went from good to bad
09-05-2013 8:56 PM
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You can see what gateway you are connected to by going to the Usertools Gateway Checker and check how many customers are on it here.
If you are on one of the busy gateways, disconnecting and reconnecting (via the router interface) should result in a change to a new gateway.
Re: New Fibre install went from good to bad
09-05-2013 9:01 PM
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Sometimes at peak times my connection will slow from 72Mb/s to 50-60Mb/s but this is quite rare.
Re: New Fibre install went from good to bad
09-05-2013 9:03 PM
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Picbits - Thanks for that mate, when you say disconnect from the modem via the web interface do you mean just log into the router page and disconnect that way rather than just powering it off? Im not using the plusnet supplied router im using my Billion 7800n router, I take it there is now way to actually log into the modem? and even see some line stats to see what is going on as the only way I can find out my speed is via speed testers which is kinda frustrating
Re: New Fibre install went from good to bad
09-05-2013 9:31 PM
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Occasional reboots of the router and modem shouldn't causes issues though, but it's preferable to play nice!
The BT modems are locked down (some makes can be hacked) so line stats are not available to us mortals...
Re: New Fibre install went from good to bad
09-05-2013 9:35 PM
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I have however gained a large speed increase by a modem reboot (65Mb to 72Mb) previously when I had no other option than to cycle power.
When I first got my installation I went through four different routers in the first two hours testing which performed best with the modem. I didn't notice and slow downs although I was cautious to leave it well alone one it was all up and running
Re: New Fibre install went from good to bad
10-05-2013 12:18 AM
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Quote from: craney If I was to disconnect via the router interface and reconnect wold that be deemed as a disconnection though and cause the exchange to think there could be a fault and lower my throughput?
No. The connection is a two levels, firstly the modem syncs with the exchange, then the router establishes a PPP session with the Plusnet gateways. When you drop the connection via the router it is only the PPP session that is dropped, the modem stays in sync. It is only loss of sync that could be interpreted as a fault and possibly result in lower speeds.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: New Fibre install went from good to bad
10-05-2013 6:39 AM
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Thanks "kmilburn" for the tip about checking the # of users on gateways.
Re: New Fibre install went from good to bad
10-05-2013 7:52 AM
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Thanks again all for your kind help
Liam
Re: New Fibre install went from good to bad
10-05-2013 7:58 AM
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I normally wait at least a few minutes with the power off to it so the exchange gets the hint that it's a proper disconnect rather than a sudden line drop but I could be being overcautious.
It sounds like you might have either had a congested exchange or congested gateway - to be honest with you, I rarely need over 20Mb/s myself and only really use the full bandwidth when I'm downloading Linux image files or doing Linux updates.
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