New Fibre Install - Unusable Internet
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New Fibre Install - Unusable Internet
10-05-2013 9:18 PM
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My online account (which I managed to load eventually) says that my line speed is currently at 78Mb. I can understand that the line speed may fluctuate to begin with and disconnect from time to time but we have more or less had unusable internet since Fibre was connected this morning. I will report back in the morning if things have improved but I wanted some clarification that this is abnormal (or is normal). I would post some speed test results but none of the web pages will fully load to the point of being able to run a test.
Cheers.
Re: New Fibre Install - Unusable Internet
11-05-2013 8:36 AM
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Re: New Fibre Install - Unusable Internet
11-05-2013 9:02 AM
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Did the engineer perform a speed test using equipment he brought with him, or perhaps asked you to run a speed test on one of your connected computers to ensure everything was fine?
Re: New Fibre Install - Unusable Internet
11-05-2013 9:40 AM
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Quote from: scooter1556 I rang support earlier and was told that this is to be expected for the first 10 days
They were wrong! You may expect a bit of speed variation initially (though most customers on FTTC get a decent speed from the start (sometimes it takes a little time for various profiles to catch up though) but you should absolutely never get sub-adsl performance.
Your installing engineer may have been a sub-contractor rather than a BT Openreach engineer, the best ones connect a tester to the new master socket which will sync with the cabinet and give a read-out of sync speed.
Please call customer service and explain that your connection is not just slow but unusable and don't be fobbed off by anyone saying it's to be expected.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: New Fibre Install - Unusable Internet
11-05-2013 10:07 AM
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Thanks again.
Re: New Fibre Install - Unusable Internet
11-05-2013 10:09 AM
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Run the BTw Performance test (ignore the red preamble except make sure no other programs are using the Internet) and at the end of the first run, click the Further Diagnostics button, enter just your Phone number and Run the Further Diagnostics Test.Do a Copy and Paste of the results and post here (no need to grab an image).
Also check your Current Line speed (Login required) don't post your phone number.
Re: New Fibre Install - Unusable Internet
11-05-2013 10:11 AM
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Re: New Fibre Install - Unusable Internet
11-05-2013 10:18 AM
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dick:quote
Re: New Fibre Install - Unusable Internet
11-05-2013 10:22 AM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: New Fibre Install - Unusable Internet
11-05-2013 10:32 AM
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dick:quote
Re: New Fibre Install - Unusable Internet
11-05-2013 10:36 AM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: New Fibre Install - Unusable Internet
11-05-2013 10:51 AM
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Re: New Fibre Install - Unusable Internet
11-05-2013 10:59 AM
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dick:quote
Re: New Fibre Install - Unusable Internet
11-05-2013 1:27 PM
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Re: New Fibre Install - Unusable Internet
11-05-2013 2:06 PM
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Thanks for all the replies.
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