New Customer
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New Customer
11-06-2012 11:19 AM
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Surprise surprise I am all connected and running at 1.8mb on speedchecker a week before my activation date.
The question I have is my speed likely to increase. The router is connected to the exchange at a sync speed of 8mb this line attenuation of 21db
Re: New Customer
11-06-2012 11:26 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: New Customer
11-06-2012 11:29 AM
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The IP profile as shown by the BT speedtest is stuck at 2Mb or the Plusnet Current Line Speed https://portal.plus.net/my.html?action=data_transfer_speed is at 2Mb or perhaps both.
This may sort itself out but then given that you appear to be synching at full speed for a 20CN or 21CN ADSL1 line it may require some kicking by the staff
Re: New Customer
11-06-2012 11:35 AM
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this is the info from member centre
Telephone number:
01373834***
Phone exchange:
FAULKLAND
Estimated line speed:
0.5Mb (This may vary between 0.75Mb and 4Mb) - Checked on 2012-06-11 10:45:38
Current line speed:
7.15 Mb
Re: New Customer
11-06-2012 11:39 AM
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Re: New Customer
11-06-2012 4:50 PM
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I've just ran a check on your line but you're currently not connected. I can run another one when you are, just let me know.
Jojo
Re: New Customer
11-06-2012 6:01 PM
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router stats, in plugged into the test port I have no internal cabling (it a new build)
ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 20.0 db 9.0 db
Noise Margin 10.7 db 22.0 db
Re: New Customer
11-06-2012 6:25 PM
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As your exchange is only 20CN any change in the IP profile could take a couple of days to come through
Re: New Customer
11-06-2012 6:54 PM
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Re: New Customer
11-06-2012 10:07 PM
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Download speedachieved during the test was - 1.86 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Re: New Customer
11-06-2012 10:14 PM
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Until that profile increases you won't see any speed improvement
Re: New Customer
12-06-2012 9:34 AM
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Re: New Customer
12-06-2012 11:40 AM
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It seems to be a profile issue on our supplier's side. I'll see what I can do.
Jojo
Re: New Customer
12-06-2012 12:02 PM
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Re: New Customer
12-06-2012 12:05 PM
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A bit of digging has revealed that although you are connected, your order isn't due to complete until the 14th, so this means that we can't raise this until the 15th, as your circuit is not identified on their systems yet.
You said you ordered your broadband on Thursday and broadband orders take 5 working days to complete so the 14th makes sense. So, if it doesn't sort the profile by the 15th then shout up and we can chase it for you then.
Jojo
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