New Customer

[#1]

Hi Guys - Well I'm up an running on Fibre Broadband at last! Hoorah! Just a quick question though - does anyone know if it is common for the speed to drop after installation? When the engineer left I was cruising at 24mb (which is amazing where I live) and now I have dropped to 12mb! Is this normal - either way I'm pretty happy with it but thought I would pick your brains!
Thanks for any help with this!

[#2]

Hi katief,
A warm welcome to Plusnet and the community site.
A drop in speeds like that isn't normal but in the same token don't think that its something you need to live with.
Could I ask you to run another speed test here tonight: http://www.speedtester.bt.com/ and if possible at another time of day tomorrow and reply to this thread.

[#3]

Hi Adam - will do! Thanks for the quick response!
here's a test I did just now but I will do the test tonight too for you!

[#4]

Thanks,
We do need you to test using the BT line I gave too as that helps us report the issue with our suppliers.
When you do another test tonight I'd also advise raising a fault  here: https://portal.plus.net/apps/kbdfaults
reply back to this thread afterwards and I'll make sure we pick the issue up for you.
Adam

[#5]

Hi Adam
Here is tonights test!
It's alot better than earlier!  But up and down like a yoyo! 

[#6]

@katief    Hope your problem gets resolved.  My speed dropped like that too after I switched to fibre then after a few days of ups and downs settled at about 13mbps.  My wife's laptop was faster though and that was when I realised my computer's wireless adapter was an old "g" standard Netgear and was limiting me.  I swapped to a new wireless adapter (a Netgear to match the Plusnet supplied router) and now I'm over 30mbps download.  Good luck 

[#7]

Thanks for your help guys! Spoken to tech and tested my line - all good!

[#8]

Glad to hear you got that sorted.