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New Customer
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- Re: New Customer
New Customer
29-03-2012 2:22 PM
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Hi Guys - Well I'm up an running on Fibre Broadband at last! Hoorah! Just a quick question though - does anyone know if it is common for the speed to drop after installation? When the engineer left I was cruising at 24mb (which is amazing where I live) and now I have dropped to 12mb! Is this normal - either way I'm pretty happy with it but thought I would pick your brains!
Thanks for any help with this!
Thanks for any help with this!
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Re: New Customer
29-03-2012 2:43 PM
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Hi katief,
A warm welcome to Plusnet and the community site.
A drop in speeds like that isn't normal but in the same token don't think that its something you need to live with.
Could I ask you to run another speed test here tonight: http://www.speedtester.bt.com/ and if possible at another time of day tomorrow and reply to this thread.
A warm welcome to Plusnet and the community site.
A drop in speeds like that isn't normal but in the same token don't think that its something you need to live with.
Could I ask you to run another speed test here tonight: http://www.speedtester.bt.com/ and if possible at another time of day tomorrow and reply to this thread.
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Re: New Customer
29-03-2012 2:47 PM
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Message 3 of 8
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Re: New Customer
29-03-2012 4:16 PM
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Thanks,
We do need you to test using the BT line I gave too as that helps us report the issue with our suppliers.
When you do another test tonight I'd also advise raising a fault here: https://portal.plus.net/apps/kbdfaults
reply back to this thread afterwards and I'll make sure we pick the issue up for you.
Adam
We do need you to test using the BT line I gave too as that helps us report the issue with our suppliers.
When you do another test tonight I'd also advise raising a fault here: https://portal.plus.net/apps/kbdfaults
reply back to this thread afterwards and I'll make sure we pick the issue up for you.
Adam
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Re: New Customer
29-03-2012 9:04 PM
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Hi Adam
Here is tonights test!
It's alot better than earlier! But up and down like a yoyo!
Here is tonights test!
It's alot better than earlier! But up and down like a yoyo!
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Re: New Customer
30-03-2012 9:28 AM
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@katief Hope your problem gets resolved. My speed dropped like that too after I switched to fibre then after a few days of ups and downs settled at about 13mbps. My wife's laptop was faster though and that was when I realised my computer's wireless adapter was an old "g" standard Netgear and was limiting me. I swapped to a new wireless adapter (a Netgear to match the Plusnet supplied router) and now I'm over 30mbps download. Good luck
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Re: New Customer
30-03-2012 12:37 PM
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Thanks for your help guys! Spoken to tech and tested my line - all good!
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Re: New Customer
02-04-2012 10:27 AM
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Message 8 of 8
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