New Customer with "activated broadband" but no signal?
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New Customer with "activated broadband" but no signal?
17-07-2010 7:02 PM
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I'm a new Plusnet customer and received my confirmation that my Broadband connection has been activated on the morning of Friday 16th. I spent all day yesterday trying to get my Thomson TG585 v7 to connect but can't get the Broadband 'green light' to come on.
I've also borrowed another router from a friend and still no signal. The phone line is working ok and has a tone. I'm plugged directly into the main master socket in my home and have tried different microfilters and leads etc.
I emailed customer services yesterday but haven't heard anything back as of yet so thought I'd try on here for some advice. My billing has already begun on friday so really want to get online asap.
thanks in advance for any advice
Re: New Customer with "activated broadband" but no signal?
17-07-2010 7:03 PM
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Re: New Customer with "activated broadband" but no signal?
17-07-2010 7:20 PM
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yes I get a green light on the power, wireless and ethernet lights...but not on internet or broadband.
The same on the other router I borrowed to check it. I'm a bit baffled as to why I can't get a broadband signal.
Re: New Customer with "activated broadband" but no signal?
17-07-2010 8:02 PM
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I would ring the CSC directly and ask if the line has actually been activated....
Re: New Customer with "activated broadband" but no signal?
17-07-2010 9:11 PM
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The broadband light is completely off and hasn't come on at all.
What is CSC? (sorry I'm a total newbie)
Re: New Customer with "activated broadband" but no signal?
17-07-2010 9:17 PM
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Re: New Customer with "activated broadband" but no signal?
18-07-2010 1:47 PM
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Everything fine but they realised that some work has to be carried out at the exchange to "activate" my broadband and not going to be up and running for another 4 or 5 days. Phew.. Didn't realise getting set up with Broadband was going to be so complicated.
Thanks for all the replies
Re: New Customer with "activated broadband" but no signal?
18-07-2010 2:58 PM
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Quote Didn't realise getting set up with Broadband was going to be so complicated.
Shouldn't be.
I wonder if the problem arose due to poor communication between BT and PN
Re: New Customer with "activated broadband" but no signal?
19-07-2010 1:33 PM
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Re: New Customer with "activated broadband" but no signal?
21-07-2010 11:34 AM
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Quote from: Apprentice
Quote Didn't realise getting set up with Broadband was going to be so complicated.
Shouldn't be.
I wonder if the problem arose due to poor communication between BT and PN
I think you're right Apprentice. Just a little update in case anyone else is having similar issues.
BT did a check on the Exchange and then came to visit my home this morning to carry out more checks. The engineer said that the line is working ok and to get back in touch with Plusnet as it's their responsibilty to sort it out. It's difficult to know who is responsible for what... ping pong between the 2 companies.
So now I've called and raised a fault with Plusnet and they are sending one of their Broadband engineers out to see if they can diagnose whats going on.
Hopefully the mystery of the missing Broadband will be resolved soon. It's a bit frustrating I'm already being billed for a service I can't actually use.
Thanks for the replies
Re: New Customer with "activated broadband" but no signal?
21-07-2010 11:54 AM
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Quote from: BenTrimble Your order completed on the 16th so I'm not who's told you that some more work needs to be carried out. I can see that you haven't yet got online so please report this at http://faults.plus.net so that we can investigate further.
Hi Ben,
It was BT who initially said they had to "do some work" at the exchange to activate my Broadband signal. Now they say that it should all be working fine and a Plusnet engineer needs to sort it.?
Will update hows things are going
Re: New Customer with "activated broadband" but no signal?
21-07-2010 12:41 PM
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However, this is only my best guess. The Faults Team have this in hand on ticket 34346141, you'll receive a call or text in due course with information on how we are proceeding.
Re: New Customer with "activated broadband" but no signal?
21-07-2010 5:09 PM
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Still no Broadband signal though
Re: New Customer with "activated broadband" but no signal?
22-07-2010 9:53 AM
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Re: New Customer with "activated broadband" but no signal?
22-07-2010 11:03 AM
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