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New Customer - No Broadband for 30 days

Posts: 2
Thanks: 1
Registered: ‎30-11-2016

New Customer - No Broadband for 30 days

I'm a new customer to Plusnet.

I decided to go with Plusnet after they initially told me I could get Fibre Broadband at my property. So on 31st of October Plusnet terminated by WORKING Talk Talk ADSL account. They reconnected my telephone service but since then I've had no Broadband service for the last 30 days Plus they've since told me Fibre is NOT now available and my account will have to be ADSL. Plusnet Technical keep blaming Openreach for providing no service. I've signed up with Plusnet NOT Openreach. Over the last 30 days I think I've spoken, when I eventually get through, to every member of staff at Plusnet. Just going round in circles and getting nowhere.

Worst Broadband decision I made to transfer to Plusnet. Going to give them until Saturday then Monday I'll cancel through 'Breach of Contract' law.

Posts: 18,788
Thanks: 2,974
Fixes: 251
Registered: ‎06-04-2007

Re: New Customer - No Broadband for 30 days

Moderator's note by Mike (Mav)

Thread unlocked as locked in error.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still