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New Customer - NO INTERNET

FIXED
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Newbie
Posts: 2
Fixes: 1
Registered: 3 weeks ago

New Customer - NO INTERNET

Hi, Received confirmation mails overnight that my switch to PlusNet had completed and I could set up my router.

There is no internet lit after 15 minutes - it eventually turns red after a very long time.

Broadband light is green as is wifi. Phone has a dial tone.

I can't get through to customer services on the phone, so can someone help get the internet working?

I have used the reset button a couple of times with no joy.

3 REPLIES 3
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Hero
Posts: 4,858
Thanks: 1,632
Fixes: 49
Registered: ‎24-02-2012

Re: New Customer - NO INTERNET

Welcome to the forums, @Nathancooke . If you received the 'go live' emails overnight, it could take up to midnight TODAY for all the automatic configurations to complete. If you still have problems tomorrow report back.

It would also be good to know if you can connect tomorrow.

John
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Newbie
Posts: 2
Fixes: 1
Registered: 3 weeks ago

Re: New Customer - NO INTERNET

Fix
Spent a long time calling the customer service line, but finally got through to a very helpful customer service and then technical help.
It was a config issue with the wrong authentication details in the router. All sorted and online.
Highlighted
Hero
Posts: 4,858
Thanks: 1,632
Fixes: 49
Registered: ‎24-02-2012

Re: New Customer - NO INTERNET

@Nathancooke Good yo hear - another one off my 'watch' list.😀

John