Netgear router will not find the dsl signal
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Netgear router will not find the dsl signal
Netgear router will not find the dsl signal
02-11-2012 2:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Im posting on behalf of my father. He is currently using the supplied Thompson modem but its wireless performance seems to be very poor and at times he cannot connect at all, when connecting it directly to the computer with the RJ45 it is just fine.
Anyway, he has now purchased a Netgear router but it will not register the dsl signal at all, any ideas? Are there some settings that i need to change?
Any help wouold be greatly received as we really are at a loss as to why the signal cannot be picked up. When we plug the old Thompson in the signal is found almost straight away.
Many thanks
Dale
Re: Netgear router will not find the dsl signal
02-11-2012 2:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear about the issues you've mentioned. It's odd that the Netgear won't synch when the Thomson router apparently would.
Although the router should really detect this and set it for you you may want to look at the modulation setting. However I would need to check your father's account to know what setting to suggest as that varies depending on whether he has an ADSL1, ADSL2 or ADSL2+ connection.
Let me know what his username is and I'll have a look for you and I'll run some diagnostic checks whilst I'm at it
Re: Netgear router will not find the dsl signal
02-11-2012 2:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
His username is ashran.
Many thanks
Dale
Re: Netgear router will not find the dsl signal
02-11-2012 3:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can see that the connection is ADSL2+ which means the modulation should be "G.992.5"
Diagnostics aren't showing me much other than the line being out of sync I'm afraid.
What model of Netgear does he have?
Adam
Re: Netgear router will not find the dsl signal
02-11-2012 3:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Its a DGN1000. I just do not understand why it will not sync?
Many thanks for looking into this.
Dale
Re: Netgear router will not find the dsl signal
02-11-2012 3:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Beyond that you might want to consider a factory reset.
Re: Netgear router will not find the dsl signal
03-11-2012 4:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The router was not working properly. Looks like it was one that was returned to Argos and they just reboxed it and sold it to my dad. New one seems to work just fine.
Many thanks for your help.
Best wishes
Dale
Re: Netgear router will not find the dsl signal
04-11-2012 9:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It is slow beyond dial up speeds. My father was having so many problems with his Thompson router that he was turning it on and off all of the time so could this be a reason for having such terrible speeds? The pages just do not load at all.
He is not really Broadband savi so just wants to be able to plug it in and it works.
Adam i see that you said the line was out of sync would this cause a massive drop in speed?
Regards
Dale
Re: Netgear router will not find the dsl signal
04-11-2012 9:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In the case of a Netgear router, the default IP address is usually 192.168.0.1 User name: admin . Password: password
Click on Router Status then Show Statistics at the bottom of the page.
Re: Netgear router will not find the dsl signal
04-11-2012 11:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll do that next time I'm over there but that will be next weekend.
Many thanks
Dale
Re: Netgear router will not find the dsl signal
04-11-2012 12:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: diddydo75 My father was having so many problems with his Thompson router that he was turning it on and off all of the time so could this be a reason for having such terrible speeds?
Yep
The faster a connection is synced at the more prone it is to errors, so when the exchange sees an unstable line that is disconnecting a lot it slows it down to try to make it more stable. Initially this is by raising the target noise margin but if it continues it applies banding which limits the maximum sync speed. If he's been rebooting a lot he's probably on the lowest band which isn't a lot faster than dialup. See http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml#bandedProfiles
Tell him he must leave it on 24x7 and not reboot it at all - there's a chance it might then recover. Can you post the number of a ticket from his account. One of the Digital Care team should then be able to identify his account and post the connection graph. If they can see it's been stable since you told him to leave it alone they can reset the line to remove the banding.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Netgear router will not find the dsl signal
04-11-2012 8:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Now you have a working router, it's possible the problem will have resolved itself by next weekend. Just make sure the Plusnet profile has caught-up as that will be the last thing to come right.
Re: Netgear router will not find the dsl signal
06-11-2012 9:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am hoping that is the case. If not it might take a while to resolve as I travel back and forth over the weekends! Fingers crossed
Regards
Dale
Re: Netgear router will not find the dsl signal
07-11-2012 11:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Looks like the speed is currently at 4200 at the moment, which matches the current BT profile that we're seeing. The current connection has also been going on for over 36 hours too so things are looking hopeful - hope your father is seeing the same thing?
Re: Netgear router will not find the dsl signal
09-11-2012 9:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hmm the phone upstairs was not connected through a splitter once this was done things improved a great deal. The connections seem fine at the moment.
I would like to thank you all for posting in this thread, knowing that there are people out there with good knowledge that they are willing to share is very reassuring.
Many thanks and best wishes, my father is very pleased.
Dale
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Netgear router will not find the dsl signal