Need broadband support

[#1]

Plusnet username [Removed]

Please check my line. It’s down ton1.8mbps

I’ve tried contacting support via chat and phone but I get dropped from the queue or the phone hangs up on me. I have static over my dial tone.

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

[#2]

If you have noise on your phone line then that needs sorting first, raise it with your phone provider,

[#3]

My phone provider is plusnet.

[#4]

You can report it here https://www.plus.net/my-account/tools/phone-troubleshooter/

[#5]

Phone line checker cones back ok. My broadband speed is down by 90%. What next.

[#6]

have you not got a mobile you can call from?

[#7]

To call where? I’m confused?

[#8]

You'll need to ring the support number to report that you have noise in your phone line.

[#9]

Can you do that. I’ve tried for the last 3 evenings.

[#10]

Nope, I’m a customer just like you

[#11]

Back to banging my head against a brick wall then. I came here after reading the one star trust pilot reviews that directed people here. . Thanks for your help.

[#12]

Hi there, 

Sorry to see there's an issue, I'm sure we can get this sorted. 

Line tests confirm an issue but don't show an obvious cause, that just means we'll need to arrange an engineer visit. 

I've just added a response to your account about that, here's a direct link to it: https://www.plus.net/wizard/?p=view_question&id=173501820