NO VPN
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NO VPN
07-05-2011 10:39 PM
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Re: NO VPN
07-05-2011 11:01 PM
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Once you get that far, you do need to use a PC on a wired connection, please refer to this guide in the 'Library' section: http://community.plus.net/library/hardware/how-to-upgradedowngrade-the-firmware-on-the-thomson-585v7...
- hope this helps, sorry I'm not sure about the login for your router version but I'm sure someone will clarify pretty soon.
- Alastair.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: NO VPN
08-05-2011 12:01 AM
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I think you need to update the router firmware to v8.2.6.5.
Re: NO VPN
08-05-2011 9:54 PM
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But it won't upgrade, it 's now telling me the upgrade failed to down load retry or power down and restart, I have done the router but should i have done the pc as well? I am starting to pull whats left of my hair out with this. what am i doing wrong now?
Re: NO VPN
09-05-2011 12:18 PM
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Please ensure that you're using this software: http://www.binarybob.plus.com/thomson/TG_UPGRADE.zip unless you're running Windows 7, in which case you need this: http://www.binarybob.plus.com/thomson/Windows%207%20Upgrade%20Tool.zip
Next, check the update you're trying to apply, it must be for a v7, not for a v8 - the one recomended for PPTP based VPN is this: http://www.binarybob.plus.com/thomson/firmware/branded_R8265.bin
Also ensure that you're directly connected by ethernet to port number 1 on the router.
If it fails once, try again (ideally try a different PC if you have one available), if it fails again then contact customer support and request a remote update (they should be able to do this if you have tried and failed). If you're in luck a staff member may pick up your post and arange for you.
Good luck - Alastair.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: NO VPN
24-05-2011 10:42 PM
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Re: NO VPN
25-05-2011 12:12 PM
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I'll send you out a new TG585v7 with 8.2.6.5 pre-installed.
Jojo
Re: NO VPN
25-05-2011 6:11 PM
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i will look forward to trying it out, I was just about to put in a complaint but i won't bother now, what do you want me to do with the old one?
Cheers Colin
Re: NO VPN
26-05-2011 10:02 AM
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You're welcome to keep it as a spare.
Jojo
Re: NO VPN
27-05-2011 9:42 PM
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YOUR A STAR
Thank you very much for your help, why can't the people on the phone do what you have just done, thats all i wanted for the last 10 months is a working VPN.
Cheers and thanks again Colin
Re: NO VPN
28-05-2011 11:58 AM
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Quote from: dragonkeeper why can't the people on the phone do what you have just done
Your account doesn't have the facility to send out this router anymore. It was just lucky that I happened across one with the necessary firmware on. We do provide the firmware on the website, but as you we having trouble applying it I thought this would be an easier solution. I'm really glad it worked for you though.
Jojo
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