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My referral's new Broadband service delay, £55 and counting.

yfront
Grafter
Posts: 45
Thanks: 2
Registered: ‎27-04-2009

My referral's new Broadband service delay, £55 and counting.

Why do Plusnet make it so difficult to help their new customers?

 

Dear Customer Services.

To save yourselves further compensation, may I suggest you look at ticket 189367510 and take action to sort this problem.

[CSA Removed] has previously been involved and may wish to follow this up.

 

To summarise.

This is a move from BT to Plusnet.

The Plusnet modem syncs OK but fails to connect, although a BT Wholesale screen occasionally appears.

Your customer rang me for help on the 16th, we liaised with support and proved by connecting the old BT modem we obtained internet access.

Plusnet support arranged for an engineer visit, his conclusion after several hours, the broadband was still with BT internet!!

The customer was later advised by Matthew Hawksworth to leave the Plusnet modem connected and keep trying as everything checked out OK as far as he could see.

I called in yesterday and found everything as it was on the 16th.

Plusnet - you need to liaise with BT and get this sorted!

I have dozens of referrals, this will be my last one.

Just not worth the hassle.

Regards

Fred

Moderators Note

CSA name removed as per Forum rules

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 14,666
Thanks: 370
Fixes: 105
Registered: ‎27-04-2007

Re: My referral's new Broadband service delay, £55 and counting.

Hi there, 

 

Can you send me a PM with the username please so I can look into it for you? 

 

I'll make sure we're doing all we can on our side of things. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
yfront
Grafter
Posts: 45
Thanks: 2
Registered: ‎27-04-2009

Re: My referral's new Broadband service delay, £55 and counting.

Thank you for responding Adam.

PM sent earlier this afternoon. 

Fred

Plusnet Help Team
Plusnet Help Team
Posts: 14,666
Thanks: 370
Fixes: 105
Registered: ‎27-04-2007

Re: My referral's new Broadband service delay, £55 and counting.

No problem, I'm just picking this up now and will get back to you shortly. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team