Why do Plusnet make it so difficult to help their new customers?
Dear Customer Services.
To save yourselves further compensation, may I suggest you look at ticket 189367510 and take action to sort this problem.
[CSA Removed] has previously been involved and may wish to follow this up.
To summarise.
This is a move from BT to Plusnet.
The Plusnet modem syncs OK but fails to connect, although a BT Wholesale screen occasionally appears.
Your customer rang me for help on the 16th, we liaised with support and proved by connecting the old BT modem we obtained internet access.
Plusnet support arranged for an engineer visit, his conclusion after several hours, the broadband was still with BT internet!!
The customer was later advised by Matthew Hawksworth to leave the Plusnet modem connected and keep trying as everything checked out OK as far as he could see.
I called in yesterday and found everything as it was on the 16th.
Plusnet - you need to liaise with BT and get this sorted!
I have dozens of referrals, this will be my last one.
Just not worth the hassle.
Regards
Fred
