My linespeed keeps decreasing

Gandalf · ‎21-04-2017

Profile Info:

WBC 160K - 24M Medium delay (INP 1) 6dB Downstream, UC Low delay (INP 0) 6dB Upstream (ADSL2+)

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

Townman · ‎22-08-2007

@Gandalf - Thank you!

@Rossco72,

Either your router is messing with the SNRM or you have a REIN problem here.

I look forward to seeing the router stats. Please try to avoid restarting the router. Just keep a watch on the DS SNRM, it ought to be circa 6dB most of the time, if its any lower, then there is an issue to be investigated.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Rossco72 · ‎30-06-2017

I've attached the stats from the Billion.

I got a call from customer support who said my line was restricted to 6mbps because thats all I was connecting at!!

That seems crazy to me, why isn't the line free to connect at the speed the router can handle?

Anyway, he said he would set the limit to 15mbps and what do you know, I'm now getting pretty consistent downloads around 13.5mbps.

I can believe this has been ongoing for the best part of 2 months, an engineer visit and so much hassle when all it appears to have taken was some limit set against my account!

Anyway, everything is now good, Netflix and NFL stream just fine, even when someone else is on Facebook in the house so I guess all's well that ends well.

Mustrum · ‎13-08-2015

Could it be because your Linksys router is faulty, and will only sync at 6Mbps?

The profile is set at what your router syncs at, so not so crazy - this is just basic stuff, and sync speed should be the first thing you look at, not speed tests - you will never get a speed test showing higher than your sync speed.

Rossco72 · ‎30-06-2017

to save me from trying to reconfigure all of my devices, fixed ip's port mapping etc for the 50 or so devices on. my network, I have attached the linksys to the billion and all is working fine.

I'm not an IT expert, I really don't have time or fun from sorting IT out, I would like as much as possible to be plug and play.

Not sure we will get to bottom of this issue, but going through the router then the billion I am getting acceptable speeds and sync now my profile has been amended.

Mustrum · ‎13-08-2015

Its easy enough to find out, just remove the Billion and put the Linksys back on the line, you will find out overnight.

Either it is not configured correctly, or has a faulty modem, which you have now bypassed by using the Billion.

Gandalf · ‎21-04-2017

@Rossco72 wrote:

I've attached the stats from the Billion.

I got a call from customer support who said my line was restricted to 6mbps because thats all I was connecting at!!

That seems crazy to me, why isn't the line free to connect at the speed the router can handle?

Anyway, he said he would set the limit to 15mbps and what do you know, I'm now getting pretty consistent downloads around 13.5mbps.

I can believe this has been ongoing for the best part of 2 months, an engineer visit and so much hassle when all it appears to have taken was some limit set against my account!

Anyway, everything is now good, Netflix and NFL stream just fine, even when someone else is on Facebook in the house so I guess all's well that ends well.

It looks like the speed profile on your account didn't update automatically to the sync speed, because the IP profile hadn't updated following changes to the sync speed. I can see that's updated as of today.

Apologies for the inconvenience caused.