My line speed is capped! HELP!

[#1]

Hi,
So I moved house .. From the countryside where I was getting 3mbps download speed and now living closer to the exchange but my speed is terrible. How do I get this uncapped? ASAP

1. Best Effort Test: -provides background information.

Download Speed
0.24 Mbps

0 Mbps 0.25 Mbps
Max Achievable Speed

Download speedachieved during the test was - 0.24 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
2. Upstream Test: -provides background information.

Upload Speed
0.36 Mbps

0 Mbps 0.45 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.36Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps

[#2]

First post the stats from your router - noise margin, speeds and attenuation

[#3]

Ok, I will check this tomorrow. I will post results. Thanks

[#4]

A comparison of the stats as you are currently set up and again with the router plugged in to the test socket would be good.

[#5]

This is with the router plugged directly into test socket.. I've changed microfilter, cable, and even tried a different router. The outcome is the same.

[#6]

Just to add this is ticket # 79829679

[#7]

Could you post the stats please.

[#8]

Just ran the bt speed test again


1. Best Effort Test: -provides background information.

Download Speed
0.24 Mbps
0 Mbps 0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.24 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps

2. Upstream Test: -provides background information.
Upload Speed
0.35 Mbps
0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.35 Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps

[#9]

We need the stats as requested otherwise we can't help
http://community.plus.net/forum/index.php/topic,96155.0.html

[#10]

Quote from: Oldjim

First post the stats from your router - noise margin, speeds and attenuation

If you are using a Plusnet supplied TG582 router go to http://192.168.1.254/cgi/b/dsl/dt/?ce=1&be=0&l0=1&l1=0 (you will be prompted to enter the user and password on the card that came with the router - it's also on the bottom of the router)
Sample of what you should see:
[quote=Example of router stats]Uptime: 33 days, 0:29:48
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 832 / 8,128
Data Transferred (Sent/Received) [GB/GB]: 3.05 / 24.01
Output Power (Up/Down) [dBm]: 12.3 / 19.9
Line Attenuation (Up/Down) [dB]: 11.0 / 20.0
SN Margin (Up/Down) [dB]: 16.0 / 6.6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 203 / -
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 201 / 219
HEC Errors (Up/Down): - / 274

[#11]

Just trying to find how to do this with a netgear N150 DGN1000 router. I swapped to this to check if router was the problem.

[#12]

Most Netgears have a status page that gives the sync speed, attenuation and noise margin - those are the three we need first.

[#13]

I've had to copy what it says as using 3G on my phone to write this.. Not so good phone signal out here.
Think this is what you wanted.
Connection speed: 280 Kbps downstream, 443 Kbps upstream
Line attenuation: 28.8db downstream, 12.5db upstream
Noise margin: 31.5db downstream, 26.9db upstream

[#14]

Which tells us that a banded profile has been applied to the line  by the automatic exchange system https://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml#bandedProfiles
A line reset will be needed to fix it - but we need to know what caused it
Did you connect a phone or other device to the phone line without a filter at some point

[#15]

No, I've only moved into the property, a few weeks back had my services put on and it's been like that from the start. I waited for a while just incase it improved itself. Eventually I tried everything my end changing router, testing line, changing filter and using test plug.