My internet has died a sad death after a week.
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- Re: My internet has died a sad death after a week.
08-06-2017 10:09 PM
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I'm currently doing everything off my phone so it's pretty difficult, and was just wondering if anything can be done remotely to at least diagnose the issue or give me some basic instructions? I don't want to be billed for a fault at my end, but due to physical limitations there is not much else I'm able to do here.
Fixed! Go to the fix.
Re: My internet has died a sad death after a week.
08-06-2017 11:08 PM
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If you have no dial tone, and have tested from the master socket, hidden test socket, then report the fault - you won't get charged if the fault is not with your equipment.
Re: My internet has died a sad death after a week.
09-06-2017 10:20 AM
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Re: My internet has died a sad death after a week.
11-07-2017 9:01 AM
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So there was certainly a problem with my external phone line - what I managed to understand from the engineer is that it had come away from the main wire that it had been attached to, (or cut according to the engineer written report), but I'm being billed for it and really want to chase it up. I think I'm being billed for reason 8.2.4 in T&Cs, which would mean that the phone lines Plusnet arranges to install, it does not consider part of its equipment which, alas, was not made clear.
The only ways the damage could feasibly have happened are if
1) The original BT engineer sent by Plusnet didn't fit it securely when it was installed.
2) One of the other BT engineers that were outside that week cut it when they were fixing something at one of the neighbouring flats.
Is there any way to obtain a more detailed explanation from Plusnet, so that I can take some kind of action against the engineering fee? Is there anything at all I can do?
Re: My internet has died a sad death after a week.
11-07-2017 12:52 PM
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11-07-2017 1:49 PM
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Re: My internet has died a sad death after a week.
11-07-2017 5:32 PM
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Re: My internet has died a sad death after a week.
11-07-2017 5:43 PM
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