My exchange has fibre, my neighbours & friends have it, but we don't?
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My exchange has fibre, my neighbours & friends have it, but we don't?
20-12-2013 11:10 AM
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We live in Hailsham, East Sussex; we are on the Hailsham exchange, and it says we have fibre at our exchange yet we are unable to get it yet?
I have asked a few friends who already have Fibre on the same exchange and live just down the road, so how do I go about getting it with Plusnet when it says "unavailable" when trying to change product?
We live on a newly built estate, so I find it strange *if* it hasn't been built with the future in mind...
Kind Regards,
M Southam
(msoutham & msoutham1)
Re: My exchange has fibre, my neighbours & friends have it, but we don't?
20-12-2013 11:38 AM
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Try entering your phone number into http://dslchecker.bt.com/ to see the predicted speed estimate.
Re: My exchange has fibre, my neighbours & friends have it, but we don't?
20-12-2013 2:51 PM
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Re: My exchange has fibre, my neighbours & friends have it, but we don't?
20-12-2013 3:11 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: My exchange has fibre, my neighbours & friends have it, but we don't?
20-12-2013 7:25 PM
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Re: My exchange has fibre, my neighbours & friends have it, but we don't?
20-12-2013 7:44 PM
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It is possible of course that your cabinet has only very recently been turned on.
You'll need to ring up to ask for the switch. I suspect if you do it on-line you may lose your introductory discount.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: My exchange has fibre, my neighbours & friends have it, but we don't?
20-12-2013 7:46 PM
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I've looked over your account and aside from myself and Adam there's no record of anyone else viewing your account nor any details of anyone you spoke to.
What number did you call us on?
Re: My exchange has fibre, my neighbours & friends have it, but we don't?
20-12-2013 8:32 PM
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we recently moved house to <snip>
appreciate your help folks!
[Moderator's note by Jim (Oldjim) personal details snipped but recorded for staff ]
Re: My exchange has fibre, my neighbours & friends have it, but we don't?
20-12-2013 8:38 PM
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"I kindly got some info with regards to my cabinet no-33 of the hailsham exchange, other have told me that when the cabinet was installed (when they started building the estate) that it would not be viable to include a FTTC cabinet with this as there would not be that many connections on it. Now the estate has been established and nearing completion there are more people looking for fibre or just greatly increased speeds, which we can't get. After speaking to BDUK seeking funding they wouldn't do this unless BT gave them a 3 year overview of where they will put FTTC, so no joy there. So it looks as if I am stuck with crap connection for the foreseeable future."
What does this all mean? This was back in July 2012...
Re: My exchange has fibre, my neighbours & friends have it, but we don't?
20-12-2013 8:38 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: My exchange has fibre, my neighbours & friends have it, but we don't?
20-12-2013 8:51 PM
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Tried this checker below, again not sure what to make of it?
http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput
Telephone Number <snip> on Exchange HAILSHAM is served by Cabinet 33
WBC ADSL 2+ Up to 5.5 -- 3 to 8 Available
ADSL Max Up to 4 -- 3 to 7 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
jim:green personal phone number removed mod:end
Re: My exchange has fibre, my neighbours & friends have it, but we don't?
20-12-2013 9:17 PM
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No fibre available as yet! Not sure where Adam got his information from.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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