My disconnects
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- Re: My disconnects
Re: My disconnects
21-03-2011 4:43 PM
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Quote from: lucerne Does that mean that until Help Centre do their further tests, the phone has to remain disconnected. Or is it mere confirmation that it was done?
It just means that you need to have proved the fault is still apparent when the router is in the master socket and all other items have been removed from the line, you don't need to leave things like that As long as the fault is still apparent when in that state you've proved an external line issue.
Re: My disconnects
21-03-2011 7:44 PM
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I am trying to reply to ticket, but must be blind, As I can see no way to. I can only view.
Re: My disconnects
22-03-2011 12:33 AM
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Re: My disconnects
22-03-2011 6:37 AM
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Re: My disconnects
22-03-2011 3:06 PM
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The long button/strip on the right is the one you need to click to open a text box for typing your response. Does your ticket not show that strip?
Re: My disconnects
22-03-2011 5:15 PM
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Quite by chance I copied your link in to Word, with a view to sending copy as evidence. Playfully I got that link to work and posted my comments.
Now I need to find a way to getting radio buttons to show! OMG!
Re: My disconnects
22-03-2011 6:59 PM
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Re: My disconnects
22-03-2011 7:23 PM
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Re: My disconnects
22-03-2011 8:25 PM
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Sorry, bit slow to realise this, but since the purple buttons are missing, and the text is white it will be almost invisible against the light-grey background.
Do you have an alternative browser (or another PC) to try?
Re: My disconnects
22-03-2011 11:02 PM
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Re: My disconnects
23-03-2011 2:03 PM
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Have you by any chance disabled JavaScript (or scripts in general), perhaps your firewall does that since both FF and IE are affected?
Apart from that all I can think of is clearing all Internet files including history.
Re: My disconnects
25-03-2011 12:54 PM
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For my education and growing fount of (wasted knowledge. Cab someone expand on what
[INTERNAL]means; is it pinpointing where PN has placed the defect?
Copper Line Check Test Results : Description Diagnosis Code MFL FAULT - Battery Contact T004 LN
Re: My disconnects
25-03-2011 4:23 PM
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Battery Contact means the line is in contact with another line, possibly at a junction where water is getting in and causing the insulation to break down. See under Noisy line on this page.
Re: My disconnects
26-03-2011 3:13 PM
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Nothing to moan about servicewise there IMO.
Re: My disconnects
02-04-2011 2:30 PM
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I was concerned to have notification yesterday that my BB connection was OK but there had been three drops and matter being passed to faults team.
This is despite open question 41061605 history clearly stating a voice fault id with BTo: I am waiting on their contractor digging a hole at the fault location.
I have responded to the last message from PN, questioning what is going on, but fear a muddle may be developing.
Could someone from PN on this forum keep a gentle eye on situation? Please!
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