Good morning, I hope someone from Plusnet can look into my daughter's broadband fault, ticket 56927472. Anyone else feel free to give advice.
Her Internet went down last Wednesday, although not reported until Friday. The broadband light is green (flashing) but the internet light never goes green and of course there is no internet use.
The advisor wanted certain checks to be carried out as follows:
There is no extension wiring and the router (Thompson) is plugged into the master line box but just to check it has also been plugged into the test socket with the same negative result.
The filter has been changed for a known good one, still negative.
The router has been changed with my working Thompson, of course changing the info to her details, still not working.
The router is synching at 444k up and 3M down, this is lower than her normal sync.
When I returned home from trying my router at her house, before I could change the settings to my own it connected to the internet presumably using her settings You can see this spike of usage on Tuesday.
I feel that with all the tests we have proved the fault to be outside her premises.
Now for the reason for posting here, we are now into the second week of the fault and no action appears to have been taken, the router was changed on Tuesday and no reply to the ticket is apparent. She is desperate for any help you can give to get this fault cleared.
Thanks in anticipation.
