My broadband slower than what it was before.....
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My broadband slower than what it was before.....
05-03-2012 8:48 PM
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One week later I realised my phone line was down and had no dial tone. I contacted BT and they repaired the phone line on wednesday. My broadband is better now, but lower than what it was.
I had an email on 20/01/2012 telling me that Plusnet would be switching my service over to the 21CN network. I don't know if they did and if it's the reason why my line has gone down.
Can someone look into this? I am not asking for superfast broadband, and didn't mind cruising at 2200mbps, but right now I can't even watch a video on youtube or a program on iplayer, and it doesn't seem to get any better than that.
Phone exchange: ROMFORD
Estimated line speed: 1.0Mb (Accurate to within +/- 1Mbit) - Checked on 2011-12-31 13:44:26
Current line speed: 2.5 Mb
Re: My broadband slower than what it was before.....
05-03-2012 9:24 PM
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The modem is a Voyager 210 supplied by Plusnet. Maybe it needs a rest now and then, poor thing.
Re: My broadband slower than what it was before.....
05-03-2012 9:50 PM
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Re: My broadband slower than what it was before.....
05-03-2012 10:05 PM
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I recommend resynching the router tomorrow morning when it is light as your upstream speed is disastrous
Re: My broadband slower than what it was before.....
06-03-2012 5:46 PM
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Re: My broadband slower than what it was before.....
06-03-2012 5:50 PM
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Re: My broadband slower than what it was before.....
06-03-2012 6:44 PM
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How long should I wait before plugging the router back? Will it reconnect back to the internet on its own?
(Sorry if those questions sounds stupid, but this is my first router, and I haven't had to do anything like that to it until now, and when I need to do something new like that I start to worry that I will do something wrong or something will go wrong and that I will lose my internet connection for good).
Re: My broadband slower than what it was before.....
06-03-2012 6:51 PM
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Re: My broadband slower than what it was before.....
06-03-2012 6:55 PM
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Re: My broadband slower than what it was before.....
11-03-2012 6:12 PM
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I want someone from Plusnet to look into it, before my line crashed I nearly had 2500mbps, it was going up from the usual 2200/2300mbps I use to have, now it's going down again.
I had an email last year in july, then another one this january, both telling me that I will be passed onto the 21 CN network, what's happened to that? Not that I am keen to get onto it, as it won't make my speed any more faster, but some seemed to have experienced a slow down in speed when they switched, so I would be interested to know if it's that's what is messing up my speed.
Ok, it's only a few hundred mbps I am complaining about, but at such a low speed a few hundred of them counts, and I want to know the reason why it's gone down after one and a half years of stable fast enough (for me) speed.
Re: My broadband slower than what it was before.....
11-03-2012 6:21 PM
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Have you raised a fault and have you tried connecting the router to the test socket with nothing else connected
Re: My broadband slower than what it was before.....
11-03-2012 6:54 PM
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Should I raise a fault with Plusnet or BT straight away? There must be something they haven't done or they did when they repaired my telephone line.
Re: My broadband slower than what it was before.....
11-03-2012 7:15 PM
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Before raising it have you tried the quiet line test - dial 17070 option 2 - there should be no noise
Also have you tried with only the router connected via a different filter
Re: My broadband slower than what it was before.....
11-03-2012 7:51 PM
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Tried with only the router and another filter.
Results BT speed test :
Download speed : 1.66mbps
Upload speed : 63kbps
Upstream Rate IP profile on my line is - 832 kbps
Re: My broadband slower than what it was before.....
11-03-2012 7:59 PM
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Raise a fault
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