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My broadband restriction is still not lifted

FIXED
bushboyqpr
Newbie
Posts: 4
Thanks: 7
Registered: ‎02-11-2019

My broadband restriction is still not lifted

Good morning, I wonder if I can get some advice? I called PN yesterday evening and was told that my internet restriction would be lifted within 4 hrs after agreeing my bill payment plan.

Unfortunately my internet is still restricted any help in resolving this issue please as it should be working by now, but still frustrated I can’t go online

Many thanks
7 REPLIES 7
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,253
Thanks: 5,925
Fixes: 988
Registered: ‎21-04-2017

Re: My broadband restriction is still not lifted

Thanks for getting in touch @bushboyqpr 

I'm sorry to see that the restrictions haven't yet been lifted following setting up a payment plan. I've raised this to the appropriate team to remove which should be on Monday at the very latest however I'm also seeing what we can do today.

Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,253
Thanks: 5,925
Fixes: 988
Registered: ‎21-04-2017

Re: My broadband restriction is still not lifted

@bushboyqpr this should be sorted now. Hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
bushboyqpr
Newbie
Posts: 4
Thanks: 7
Registered: ‎02-11-2019

Re: My broadband restriction is still not lifted

Thank you for your reply Gandalf. All issues are all sorted out now, thank you for your reply and helpful service

Best wishes

Rich
bushboyqpr
Newbie
Posts: 4
Thanks: 7
Registered: ‎02-11-2019

Re: My broadband restriction is still not lifted

It was actually a phone line issue which one of your colleagues helped me with too, top service you guys I’m well chuffed!!

All the best to the Plusnet team
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,253
Thanks: 5,925
Fixes: 988
Registered: ‎21-04-2017

Re: My broadband restriction is still not lifted

Fix

Thanks for getting back to us Rich.

Excellent, I'm happy to see this is all sorted now.

Let us us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
bushboyqpr
Newbie
Posts: 4
Thanks: 7
Registered: ‎02-11-2019

Re: My broadband restriction is still not lifted

Thank you so much for your communication Gandalf!! I love that Plusnet have a community page where everyone can keep in touch to fix their problems or ask for advice, and you guys at Plusnet are very helpful!! Thank you all for your help

Best wishes

Rich
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,253
Thanks: 5,925
Fixes: 988
Registered: ‎21-04-2017

Re: My broadband restriction is still not lifted

Not a problem Rich, always happy to help. 👍😁

Thanks for the kind words. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team