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My broadband connection keeps dropping out

Posts: 4
Registered: ‎18-05-2016

My broadband connection keeps dropping out

Every day my broadband connection drops out, freezes and the router regularly goes mad with flashing lights causing me to have to keep putting the security key in. Is it possible that the router could be causes this, I have had the router since 2011 and its a Thompson 4 port, I have never had any problems but the past few months its been one thing after another, any ideas on what causing the problem? Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 541
Thanks: 56
Fixes: 20
Registered: ‎02-03-2015

Re: My broadband connection keeps dropping out

I'm sorry to hear about this Berni967, it possibly might be but we would need to determine if that is the cause or not. Can you run through these checks please in this link and let me know how you get on

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team