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My Websites Being Blocked By Plusnet

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Newbie
Posts: 2
Registered: ‎14-01-2014

My Websites Being Blocked By Plusnet

Angry I cannot access my own web sites hosted on Hostgator from my Plusnet broadband unless I use a VPN.
Server not found
Firefox can't find the server at www.overseas-holiday-rentals.com.
    Check the address for typing errors such as ww.example.com instead of www.example.com
    If you are unable to load any pages, check your computer's network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
21 REPLIES 21
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Community Veteran
Posts: 38,460
Thanks: 1,033
Fixes: 62
Registered: ‎15-06-2007

Re: My Websites Being Blocked By Plusnet

No problem here using Google DNS
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Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: My Websites Being Blocked By Plusnet

No problem here using Plusnets DNS


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Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: My Websites Being Blocked By Plusnet

I think it's the PN DNS servers
PN DNS
; <<>> DiG 9.8.3-P1 <<>> www.overseas-holiday-rentals.com @212.159.13.49
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 12266
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0
;; QUESTION SECTION:
;www.overseas-holiday-rentals.com. IN A
;; Query time: 415 msec
;; SERVER: 212.159.13.49#53(212.159.13.49)
;; WHEN: Tue Jan 14 16:16:17 2014
;; MSG SIZE  rcvd: 50
OpenDNS
; <<>> DiG 9.8.3-P1 <<>> www.overseas-holiday-rentals.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 20614
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0
;; QUESTION SECTION:
;www.overseas-holiday-rentals.com. IN A
;; ANSWER SECTION:
www.overseas-holiday-rentals.com. 14400 IN CNAME overseas-holiday-rentals.com.
overseas-holiday-rentals.com. 14400 IN A 192.254.189.239
;; Query time: 177 msec
;; SERVER: 2620:0:ccc::2#53(2620:0:ccc::2)
;; WHEN: Tue Jan 14 16:15:58 2014
;; MSG SIZE  rcvd: 80

If you go to 192.254.189.239, the site should be working ok (Edit: Actually, it won't as the hosting site has multiple sites on the same IP). Is this a new site or have you recently changed the DNS records?
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Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: My Websites Being Blocked By Plusnet

Confirmed that there is an issue with the Plusnet DNS:
C:\Users\John>nslookup www.overseas-holiday-rentals.com 212.159.6.9
Server:  cdns01.plus.net
Address:  212.159.6.9
DNS request timed out.
   timeout was 2 seconds.
DNS request timed out.
   timeout was 2 seconds.
*** Request to cdns01.plus.net timed-out
C:\Users\John>nslookup www.overseas-holiday-rentals.com 8.8.8.8
Server:  google-public-dns-a.google.com
Address:  8.8.8.8
Non-authoritative answer:
Name:    overseas-holiday-rentals.com
Address:  192.254.189.239
Aliases:  www.overseas-holiday-rentals.com

This will identify which DNS server I'm hitting:
C:\Users\John>tracert 212.159.6.9
Tracing route to cdns01.plus.net [212.159.6.9]
over a maximum of 30 hops:
 1     1 ms     1 ms     1 ms  tg582 [192.168.1.254]
 2    23 ms    24 ms   195 ms  lo0-central10.ptn-ag04.plus.net [195.166.128.193]
 3    21 ms    20 ms    20 ms  link-a-central10.ptn-gw01.plus.net [212.159.2.140]
 4    21 ms    20 ms    21 ms  xe-8-2-0.ptw-cr01.plus.net [212.159.0.116]
 5    21 ms    21 ms    23 ms  te9-4.ptn-gw01.plus.net [195.166.129.33]
 6    22 ms    24 ms    21 ms  vl55.ptn-lb02.plus.net [212.159.2.125]
 7    21 ms    21 ms    23 ms  cdns01.plus.net [212.159.6.9]
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: My Websites Being Blocked By Plusnet

Quote from: AndyH
If you go to 192.254.189.239, the site should be working ok (Edit: Actually, it won't as the hosting site has multiple sites on the same IP). Is this a new site or have you recently changed the DNS records?

That won't actually work because there are multiple websites on the same IP.
http://www.overseas-holiday-rentals.com/:192.254.189.239 will work however
Edit: I didn't spot AndyH had changed his post after I viewed it and before I clicked quote!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Highlighted
Grafter
Posts: 26
Registered: ‎20-03-2013

DNS Servers not resolving our domains

Hi.
We have a stack domains hosted with hostgator in the USA and they are not resolving from our PlusNet business line - if I change the DNS settings from the standard PlusNet ones to Googles everything is back to normal.
Both Pinging the domains or tracert just times out.
One of the domains is www.behaviourneeds.com - any ideas?
Thanks
Chris
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Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: DNS Servers not resolving our domains

Not just you.  See
http://community.plus.net/forum/index.php/topic,122472.0/topicseen.html
Suggest you post in that thread and ask the mods to lock this one?
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Community Veteran
Posts: 38,460
Thanks: 1,033
Fixes: 62
Registered: ‎15-06-2007

Re: My Websites Being Blocked By Plusnet

To save you the trouble I have merged them
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Grafter
Posts: 26
Registered: ‎20-03-2013

Re: My Websites Being Blocked By Plusnet

Thanks very much...
Didn't even notice this post.
Chris
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Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: My Websites Being Blocked By Plusnet

Quote from: TORPC
No problem here using Plusnets DNS

Which gateway are you on?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: My Websites Being Blocked By Plusnet

Matt's heading to speak to the networks guys now about this.
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: My Websites Being Blocked By Plusnet

Put the IP address 192.254.189.239 in to http://www.yougetsignal.com/tools/web-sites-on-web-server/ and you'll get a list of other websites that are probably not working.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Community Gaffer
Community Gaffer
Posts: 14,410
Thanks: 2,021
Fixes: 144
Registered: ‎04-04-2007

Re: My Websites Being Blocked By Plusnet

Failing for me at home connecting to a DNS server in Telehouse North:
nslookup overseas-holiday-rentals.com 212.159.6.10
Server:  cdns02.plus.net
Address:  212.159.6.10
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
*** Request to cdns02.plus.net timed-out

Tracing route to cdns02.plus.net [212.159.6.10]
over a maximum of 30 hops:
  1    3 ms    3 ms    3 ms  home.gateway [192.168.1.254]
  2    17 ms    15 ms    15 ms  lo0-central10.ptn-ag03.plus.net [195.166.128.192
]
  3    16 ms    15 ms    15 ms  link-a-central10.ptn-gw01.plus.net [212.159.2.13
6]
  4    16 ms    15 ms    15 ms  xe-5-3-0.ptw-cr01.plus.net [212.159.0.108]
  5    16 ms    15 ms    15 ms  te9-4.ptn-gw01.plus.net [195.166.129.33]
  6    17 ms    16 ms    16 ms  vl55.ptn-lb02.plus.net [212.159.2.125]
  7    16 ms    16 ms    17 ms  cdns02.plus.net [212.159.6.10]
Trace complete.

All OK from the office though, connecting to a DNS server in City Lifeline:
nslookup overseas-holiday-rentals.com 212.159.6.10
Server:  cdns02.plus.net
Address:  212.159.6.10
Non-authoritative answer:
Name:    overseas-holiday-rentals.com
Address:  192.254.189.239

Tracing route to cdns02.plus.net [212.159.6.10]
over a maximum of 30 hops:
  1    16 ms    9 ms    <1 ms  10.3.23.253
  2    <1 ms    <1 ms    <1 ms  10.0.3.17
  3    1 ms    <1 ms    <1 ms  vlan380.pbs-cr01.plus.net [84.93.216.88]
  4    8 ms    8 ms    8 ms  gi6-8.ptp-cr01.plus.net [84.93.216.95]
  5    9 ms    9 ms    9 ms  gi1-22.pcl-gw01.plus.net [84.93.224.49]
  6    9 ms    9 ms    9 ms  vl63.pcl-lb01.plus.net [212.159.2.252]
  7    8 ms    8 ms    9 ms  cdns02.plus.net [212.159.6.10]
Trace complete.

Huh

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: My Websites Being Blocked By Plusnet

Thanks all, problem 79179 has been raised, I expect we'll have an update for you tomorrow. Sorry about this.