My Broadband is very very slow since moving
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- My Broadband is very very slow since moving
My Broadband is very very slow since moving
09-07-2017 9:28 PM
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Hi there
I raised a complaint with technical team and they suggested some settings issue which they said will be fixed, however my Broadband is really very very slow and I get a Download speed of 0.6-0.7 mbps when checking on speedof.me website.
I tried requesting number of times to your customer service to check and they kept on saying someone will check.
Am very frustrated as am unable to work from home due to the slowness issue. Could someone please FIX my broadband asap.
Re: My Broadband is very very slow since moving
09-07-2017 10:29 PM
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Hi @sandeeppatro,
Sorry to hear that you're suffering with poor connection speeds.
I understand it can be difficult from both sides (ours and yours) when it comes to providing a service at a premise where we don't know what the quality of the line is like, we only have the speed estimate to go off.
First of all, just so we can rule out any wiring, are you able to connect into your Master Socket? If so, are you able to connect with an alternative Microfilter?
Re: My Broadband is very very slow since moving
10-07-2017 10:23 AM
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Re: My Broadband is very very slow since moving
10-07-2017 8:17 PM
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Hi there
I have connected to the Master socket and still with error.
As am still at work now, will test at home when I go by running using BT test site hpwever its really slow and someone from your team also said there was some issue with settings.
Could you please check and confirm asap.
Re: My Broadband is very very slow since moving
10-07-2017 8:19 PM
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Am waiting for 1 week now with no much update apart from vague pinpoint like master socket and all.
Why cant someone on check my connection and update accordingly.
This is really unacceptable and am unable to work properly since my move and have to come to office daily due to this problem
Re: My Broadband is very very slow since moving
10-07-2017 8:51 PM
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A warm welcome to the forums. Can you please take a look at the speed issues thread - link below.
Do a quiet line test - dial 17070 option 2 - the line should be without noise.
Please post your router stats here.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: My Broadband is very very slow since moving
11-07-2017 11:10 AM
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Hi there and welcome to the forums.
Checking your line estimates is showing that you should be able to connection between 4 and 6Mb/s.
ADSL Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Range(Mbps) |
Availability Date |
Left in Jumper |
|||||
---|---|---|---|---|---|---|---|---|---|---|
WBC ADSL 2+ | Up to 5 | -- | 4 to 6 | Available | -- | -- | -- | -- |
However your line is currently connecting very low at 1571:
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 32.1 | 52.5 |
SNR Margin: | 6.0 | 8.1 |
Errored Seconds: | 0 | 0 |
HEC Errors: | 0 | |
Cell Count: | 5141 | 3763 |
Speed: | 857 | 1571 |
Maximum Stable Rate (KBPS): | 864 | Fault Threshold Rate (KBPS): | 691 |
Mean Time Between Retrains (Seconds): | 86325 | Mean Time Between Errors Upstream (Seconds): | 855 |
Indicative Line Quality: | R | Mean Time Between Errors Downstream (Seconds): | 2 |
The mean time between errors is very very low which is not going to be helping things at all.
I've picked up your fault ticket and reported this through to our suppliers, we should hear back within 48 hours.
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