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My Broadband Speed

Broadmar
Newbie
Posts: 9
Registered: ‎16-12-2011

My Broadband Speed

Dear JoJo
In the past you have been able to sort this speed problem
Achieved speed much lower than profile.
Looking at profile speed I would have thought it should be higher any how
Many thanks
Broadmar
Download speedachieved during the test was - 2.91 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 4.17 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.89 Mbps
 
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.89Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
6 REPLIES 6
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: My Broadband Speed

Hi Broadmar,
I've just changed your speed profile on our side to 4100Kbps so you should see it pick up a little shortly. I am surprised your speed is not greater though. I've just checked your line and I see that your attenuation is 37dB and although your downstream SNR is 6dB your sync speed is only 4723.
How is your kit set up?
Are you using extension sockets/cables?
What router are you using?
Do you have a test socket that you could plug into?
Jojo Smiley
Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: My Broadband Speed

Jojo isn't here any more - at least not often as she is doing something else in Plusnet
What does this say for Current Line Speed https://portal.plus.net/my.html?action=data_transfer_speed

What the devil is she doing here - and on a Sunday as well  Roll eyes
Highlighted
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: My Broadband Speed

Merry Christmas to you too, Jim Tongue
Community Veteran
Posts: 26,785
Thanks: 985
Fixes: 10
Registered: ‎10-04-2007

Re: My Broadband Speed

JoJo - is what your signature says correct?
[me=jelv]Crosses fingers and hopes[/me]
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 14,599
Thanks: 363
Fixes: 102
Registered: ‎27-04-2007

Re: My Broadband Speed

Yep, that's right we have an RSS feed! Wink
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 26,785
Thanks: 985
Fixes: 10
Registered: ‎10-04-2007

Re: My Broadband Speed

Tongue
You know what I meant! Cheesy
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)