Multiple Disconnections
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Multiple Disconnections
Multiple Disconnections
29-07-2018 1:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, I’ve been having several disconnects a day for a few weeks now, it seems to reconnect after a min or 2. I’ve tried a different micro filter, I don’t have a landline phone to test. I’ve read of several people having a similar issue and a router firmware update appears to of fixed their problem. Could someone possibly take a look for me please? Thank you!
Re: Multiple Disconnections
30-07-2018 12:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Chris,
Thanks for getting in touch.
I can see that you're currently connected to the internet but have experienced drops in connection over the last seven days (and beyond). I've tested your line and no external faults are present. With this in mind it’s likely that the cause of the drops is within your premises.
Could you run through our troubleshooting guides here primarily and see if this helps?
If this doesn't resolve the issue I'd suggest raising a fault here so that we can progress this for you
Thanks,
Dave
Re: Multiple Disconnections
31-07-2018 6:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Dave, I’ve got another new filter to try although it didn’t seem to drop out yesterday, I’ll let you know 👍🏻
Re: Multiple Disconnections
31-07-2018 7:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you @chrisc3078,
If you continue to experience connection drops after running through the troubleshooting checks, please raise a fault via the link on the post above. If you drop us another message on here once you've done this, we'll be able to investigate this further for you.
Re: Multiple Disconnections
04-08-2018 11:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Multiple Disconnections
04-08-2018 11:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As @Townman says if you continue to get problems from now on, and for what they cost now, then you really need to buy one to rule out any noise on your line.
If there is then it could be affecting your broadband.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page